Wanda Quinones
Gurabo
Summary
LEADERSHIP AND MANAGEMENT, OPERATIONAL DEVELOPMENT, ORGANIZATIONAL MANAGEMENT, INTERNAL CONTROLS, CREDIT AND RISK MANAGEMENT.
Versatile Management Professional with advanced knowledge of mortgage operations, business development and operational areas. Steps into new areas with adaptable approach. Practiced problem-solver with 25 years of experience in the Mortgage industry. Drives organizational improvements through leveraging expertise in research and SOP enhancement. Versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.
Overview
17
17
years of professional experience
Work History
Loan Performance Manager
One Trust International
09.2021 - Current
- Manage and oversee daily Loan Performance operations.
- Re-engineer Compliance and QC department structure to maximize efficiency.
- Evaluate Quality Control and Audit's reports to determine compliance with the operation's policies and procedures
- Serve as subject matter expert in interpretation of statutory, regulatory, guidelines, rules and other requirements applicable to risk management
- Identify and formulate plans or policies for insured programs relating to risk management and participant monitoring.
- Manage and oversee the change management program.
- Tracked, analyzed and executed quality and continuous improvement initiatives to hold departments accountable for performance.
- Led teams to drive results and meet production, quality and safety goals.
- Monitored key performance indicators and built processes to support partner performance and growth.
- Developed, tracked and analyzed variance of key performance measurements.
- Worked with technical resources to conduct root cause analysis and prevent future issues.
- Managed quality control process to drive accuracy of performance inputs.
Mortgage Lending Manager
Oriental Bank
03.2016 - 09.2021
- Oversee the entire Mortgage Lending operation for residential loan
- Prioritize workload and manage request queues in alignment with business objectives
- Ensure compliance with established service levels
- Ensure that all transactions are properly documented to bank program standards / Investors and Agencies
- Ensures that all loans are saleable and deliverable according to agency and Bank credit policy guidelines
- Responsible for team compliance with policies and regulatory requirements including that all loans are disclosed in accordance with all applicable regulations
- Coordinate special assignment and projects designed and focused on creating a franchise value for efficient processes
- Ensure that the Retail Lending production staff receives periodic training seminars for the implementation of changes in regulations, credit policy, and/or operational procedures, as needed.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
Mortgage Regulatory Manager
Oriental Bank
12.2015 - 03.2016
- Provide subject matter expertise on requirements for mortgage lending practices, including RESPA, TILA, TRID, HMDA, UDAAP and state laws and regulations, as well as FHA, VA, USDA, FNMA and FHLMC guidelines
- Translate regulatory updates and legal advice into operational practices and communicate those updates and advice to the Origination Team
- Advise the Origination Department on effective controls that effectively prevent or mitigate regulatory, agency and investor risks
- Help develop and maintain adequate monitoring of origination compliance activities
- Review and evaluate policies and procedures and make recommendations for changes or improvements
- Act as a liaison between the Corporate Compliance Department and the Origination Department
- Supervise the Quality Assurance Unit.
- Performed and documented quality control checks to maintain compliance with company initiatives.
- Prioritized project-related tasks to efficiently complete essential tasks.
- Prepared and maintained document inventory for core dossier preparation.
- Recommended improvements to processes.
- Assisted with regulatory product compliance initiatives such as TRID Rule implementation and regulatory changes.
- Worked with governance committees to make and evaluate plans.
Mortgage Internal Controls Supervisor
BANCO POPULAR OF PUERTO RICO
08.2011 - 12.2015
- Responsible for the Compliance Assurance of the Mortgage Servicing Division
- SOX coordinator for both Divisions; Mortgage Servicing and Origination & Credit
- Liaison among internal, external auditors, raters, Investors and Corporate & Regulatory Compliance
- Support the Manager in the design and implantation of the Internal Controls functions
- Prepare and submit report to raters, investors, and Corporate Regulatory & Operational Risk
- Communicate recommendations to the business units and develop action plans to remediate findings
- Monitor the action plans to ensure that they are fully implemented
- Update procedures and operational manuals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
OPERATIONS & QUALITY SALES MANAGER
RELIABLE MORTGAGE
11.2009 - 08.2011
- Responsible for the Quality Assurance Unit to guarantee the complaint of the investor’s operational guidelines and federal regulations
- Supervise the Initial Quality Unit (IQU) and Credit and Income (C&I) Divisions
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- In charge of the Mortgage Production Department this includes the Processing and Underwriting Units with a lending authority up to 1,000,000.00
- Review residential appraisal reports to determine that the Residential or commercial property complies with the requirements of safety and soundness required as collateral according to guidelines
- Prepare and establish procedures for new target analyzing operational impact and implementation
- Coordinate seminars and train human resources regarding regulations, and changes in operational procedures and mortgage products
- Provide recommendations and solutions for high efficiency of the operational procedures
- Provide technical and credit risk exposure consulting for Bank Staff and employees
- Active member of the Bank Senior Management Staff.
Mortgage Chief Underwriter
FIRSTMORTGAGE
08.2006 - 10.2009
- Supervise the mortgage credit risk staff of six credit underwriters
- Lending authority up to $850,000.00
- Prepare and establish procedures for new target analyzing operational impact and implementation
- Prepare and submit credit approval memorandums (CAM) for loans over $850,000 to the Board of Directors credit committee
- Coordinate seminars and train human resources
- Prepare and submit reports of the underwriting statistical metrics to the Operational Bank Staff
- Manage operational changes
- Provide technical and credit risk exposure consulting for Bank Staff and employees
- Underwrites residential and commercial appraisal reports to determine that properties comply with the requirements of safety and soundness according to guidelines
- Member of the Bank Senior Management Staff and the Collection committee
- Responsible for the due diligence process of portfolio acquisition from other lending institutions.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Made approval and denial recommendations by determining accurate risk levels.
- Built strong relationships with lenders, brokers and clients for constructive communications.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Evaluated loan applications for affordability and conformance with underwriting guidelines.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
Education
Bachelor's degree in communications /journalism -
Universidad del Sagrado Corazón (USC)
Santurce, PRSkills
- Excellent performance and results on production goals and audits reviews
- Effective feedback with new procedures and internal controls implementation
- Built solid reputation for credit and risk analysis accuracy
- Strong analytical and technical skills
- Successful at problem solving and dealing with controversial issues
- Market Research
- Business Analysis
- Data Collection
- Business Process Mapping
- Risk Assessment
- Trend Analysis
- Client Relationship Management
Other
Active faculty member of the Mortgage Bankers School/ MBA of PR.
Trainings And Seminars
- TRID (TILA Rule Integrated Disclosures)
- HMDA (Home Mortgage Disclosure Act)
- BSA (Bank Secrecy Act)
- Consumer Financial Protection Bureau (CFPB) Seminars.
- Anti-money laundering (AML) Seminars
- Supervision including Coaching, Team Development, Recruiting, Leadership. Effective Communication, Employment Development, Decision and Problem Solving.
- Fair Lending
References
Available upon request
Languages
Spanish, English
Native language
Spanish
Proficient
C2
English
Advanced
C1
Timeline
Loan Performance Manager
One Trust International
09.2021 - Current
Mortgage Lending Manager
Oriental Bank
03.2016 - 09.2021
Mortgage Regulatory Manager
Oriental Bank
12.2015 - 03.2016
Mortgage Internal Controls Supervisor
BANCO POPULAR OF PUERTO RICO
08.2011 - 12.2015
OPERATIONS & QUALITY SALES MANAGER
RELIABLE MORTGAGE
11.2009 - 08.2011
Mortgage Chief Underwriter
FIRSTMORTGAGE
08.2006 - 10.2009
Bachelor's degree in communications /journalism -
Universidad del Sagrado Corazón (USC)
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