Wandalys Rivera Santana
Bo. Susua Alta Yauco
Summary
With a proven track record at Damas Hospital, I've led nursing divisions to excellence through strategic planning and effective communication, enhancing patient care while mentoring staff for professional growth. My leadership and active listening skills have fostered innovative solutions and significant improvements in healthcare delivery, demonstrating a commitment to quality and efficiency.
Overview
22
22
years of professional experience
Work History
Nursing Division Director
Damas Hospital
01.2023 - Current
- Evaluated work performance of nursing personnel to determine wage increases and implement discipline.
- Evaluated work performance of 233 nursing personnel to determine wage increases and implement discipline.
- Participated in management team meetings to discuss patients status, census changes, and patients complaints or concerns.
- Established new policies and updated existing policies to improve standard of care for patients.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Identified department issues to recommend corrective actions.
- Evaluated emerging technologies in healthcare, recommending appropriate innovations for adoption within the department to improve efficiency and patient outcomes.
- Streamlined nursing operations by optimizing staffing schedules, resource allocation, and workflow processes.
- Served as a liaison between nursing leadership, hospital administration, medical staff, allied health professionals, patients, families, and other stakeholders to ensure effective communication and collaboration.
- Led quality improvement projects aimed at enhancing clinical outcomes through data-driven analysis and targeted interventions.
- Managed budgets effectively, identifying cost-saving measures while maintaining high-quality patient care standards.
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Worked closely administration to develop and implement best practices to improve patient outcomes.
- Championed a culture of continuous learning by promoting professional development opportunities for nursing staff, including in-house training programs, conferences, workshops, and online resources.
- Collaborated with interdisciplinary teams to create comprehensive care plans for patients.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Associate Director Nursing Division
Damas Hospital
06.2020 - 01.2023
- Mentored new nursing staff, fostering professional growth and development through comprehensive training programs.
- Streamlined workflow for increased efficiency by optimizing scheduling and delegating tasks to the appropriate staff members.
- Conducted routine performance evaluations, providing constructive feedback to drive continuous improvement among nursing staff members.
- Managed budgets and resources, consistently meeting financial goals while maintaining high-quality patient care standards.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Implemented quality improvement initiatives to identify areas for potential enhancements in patient care delivery methods.
- Evaluated nursing staff's performance and developed education programs and professional development opportunities to improve individual and team competencies, clinical knowledge and delivery of care.
- Increased employee retention rates by creating a supportive work environment that valued teamwork and open communication.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Steered departmental accreditation efforts that led to successful evaluations from external regulatory bodies.
Delivery Room Administrative Supervisor
Damas Hospital
03.2019 - 06.2020
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Served as a role model for nursing excellence, demonstrating exceptional clinical skills, critical thinking abilities, and compassionate patient care at all times.
- Promoted a culture of safety by consistently enforcing infection control measures, proper medication administration techniques, and adherence to facility policies.
- Participated in hospital-wide committees focused on patient safety, quality assurance, infection control and other key topics related to healthcare excellence.
- Streamlined nursing unit operations by effectively managing staff schedules, assignments, and workload distribution.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Supervised, directed, and motivated high-quality performance from nursing staff.
EHR Support Specialist Trainer
Damas Hospital
04.2017 - 03.2019
- Improved EHR system functionality by providing comprehensive support and troubleshooting for endusers.
- Maintained open channels of communication between end-users, IT personnel, vendors, and other stakeholders to ensure optimal outcomes in managing the EHR ecosystem efficiently.
- Provided coaching and mentoring to employees.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
Maternal and Child Department Supervisor
Damas Hospital
02.2014 - 04.2017
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Kept facility in compliance with HIPAA, OSHA and other applicable guidelines.
- Streamlined nursing unit operations by effectively managing staff schedules, assignments, and workload distribution.
- Participated in hospital-wide committees focused on patient safety, quality assurance, infection control and other key topics related to healthcare excellence.
- Promoted a culture of safety by consistently enforcing infection control measures, proper medication administration techniques, and adherence to facility policies.
- Conducted regular performance evaluations of nursing staff, identifying strengths and areas needing improvement while providing guidance on career advancement strategies.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
Nurse
Damas Hospital
08.2002 - 02.2014
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Education
Medical Surgical Specialty, Administrative Role -
National University College
Ponce, Puerto Rico01-2025
National University College
Ponce, Puerto Rico12-2017
Bachelor of Nursing Sciences -
Pontifical Catholic University of Puerto Rico
Ponce, Puerto Rico05-2002
High School Diploma -
Luis Muñoz Marin High School
Yauco, Puerto Rico05-1998
Skills
- Leadership skills
- Team Management
- Strategic Planning
- Meetings and presentations
- Communication Management
- Creativity and Innovation
- Government relations
- Problem-Solving
- Effective Communication
- Active Listening
- Budget Control
- Training and mentoring
Languages
Spanish, English
Native language
Timeline
Nursing Division Director
Damas Hospital
01.2023 - Current
Associate Director Nursing Division
Damas Hospital
06.2020 - 01.2023
Delivery Room Administrative Supervisor
Damas Hospital
03.2019 - 06.2020
EHR Support Specialist Trainer
Damas Hospital
04.2017 - 03.2019
Maternal and Child Department Supervisor
Damas Hospital
02.2014 - 04.2017
Nurse
Damas Hospital
08.2002 - 02.2014
Medical Surgical Specialty, Administrative Role -
National University College
National University College
Bachelor of Nursing Sciences -
Pontifical Catholic University of Puerto Rico
High School Diploma -
Luis Muñoz Marin High School
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