Warner Torres Rivera
Bayamón
Summary
Experienced Customer Service Representative with a strong focus on effective communication, both written and verbal. Skilled in active listening and adept at analyzing problems to provide prompt and efficient solutions. Committed to enhancing customer experiences by consistently displaying service-oriented behaviors and understanding their desires. Dedicated to building customer loyalty through personalized and tailored solutions.
Overview
2
2
years of professional experience
Work History
Sales Associate
Drunken Cookie
05.2024 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Cashier
Amigo Supermarket
02.2024 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Sales Associate
WarBroSSS
09.2022 - 11.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our service offerings.
- Built relationships with customers to encourage repeat business.
Education
Military Training -
PR National Guard
Graphical Design & Web Development
ICPR Junior Collage
Bayamón, Puerto Rico06.2025
Skills
- Bilingual: English and Spanish
- Exceptional customer service
- Verbal/written communication
- Technical & Digital Literacy
- Relationship Building
- Teamwork and Collaboration
Timeline
Sales Associate
Drunken Cookie
05.2024 - 09.2024
Cashier
Amigo Supermarket
02.2024 - 05.2024
Sales Associate
WarBroSSS
09.2022 - 11.2023
Military Training -
PR National Guard
Graphical Design & Web Development
ICPR Junior Collage
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