Joyce C Wood

Customer service

Seattle,WA

Summary

Committed to delivering unparalleled service and support, dedicated to ensuring customer satisfaction. Exceptional communication skills to effectively interact with individuals at all levels, whether technical or non-technical personnel.

Overview

Certification- Health coach

Extensive knowledge in skin & body self care

years of professional experience

Skills

Problem solving skills
Clear & excellent communication skills
Friendly attitude
Creating positive customer experiences
Handling difficult customers
Attention to detail

Task prioritization
Social media management- tech savvy
Adaptable- flexible - patient
Self motivated -disciplined
Excellent customer service

Work History

Customer Service

JCWM Enterprise

05.2012 - Current

Remote customer service/addressing inquiries and resolving issues swiftly.
Managed over 150+ customer requests, maintaining over 94% positive feedback rate through efficient customer service.
Communicated effectively with clients throughout the entire project lifecycle and follow up.

Owner

The Spa…Bothell

08.2001 - 05.2012

Began a solo esthetic practice and grew it into a thriving wellness day spa for women.
The Spa.. won several community awards for BEST in customer service & massage - 8yrs consecutively.
The Spa maintained a 5* status- Best known for reliable and trusted service for 12.5yrs..

Education

Realtor completion -

Aceable

Online

10.2024

Certification - Health Coaching

Institute For Integrative Nutrition

New York

06.2013

Esthetician - Esthetics

Euro- Institute- US & England-

Bellevue, WA

06.2001