Wendy-Enid Maria Pou Portalatin
Toa Baja
Summary
Dynamic bilingual professional with extensive experience at the Internal Revenue Service, excelling in office management and customer support. Proven ability to streamline operations and enhance communication, ensuring compliance and satisfaction. Skilled in database administration and adept at fostering relationships, driving successful outcomes in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Contact Representative (Bilingual - Spanish)
INTERNAL REVENUE SERVICE
Guaynabo
06.2024 - Current
- Communicated in English and Spanish with individual taxpayers, representatives, and government officials.
- Conducted personal and telephone interviews with individuals of varying understanding levels.
- Provided detailed explanations to inquiries from individuals and third-party representatives.
- Reviewed individual circumstances using sophisticated interviewing techniques to advise on optimal solutions.
- Elicited sensitive personal and financial information to ensure compliance with reporting requirements.
- Exercised sound judgment in determining the nature of reporting discrepancies or errors.
- Developed and analyzed information through research, addressing unique individual inquiries.
- Advised on future actions needed for voluntary compliance regarding tax liabilities and assessments.
Customer Support Office Assistant
July’s Refrigeration Service, LLC.
Toa Baja
01.2019 - 01.2022
- Provided Essential Office Support for Efficient Operations
- Streamlined Communication: Efficiently received, directed, and relayed telephone and fax messages to ensure seamless communication within the office
- Mailroom Management: Demonstrated exceptional organization skills by picking up and delivering mail promptly, while open and date-stamping all general correspondence, enhancing overall mailroom operations
- Filing Expertise: Maintained a systematic and easily accessible general filing system, ensuring that all correspondence was accurately filed, simplifying document retrieval and promoting an organized work environment
- Meeting Coordination: Played a pivotal role in facilitating meetings and conferences by assisting in their planning and preparation, resulting in well-organized and productive gatherings that promoted team collaboration
- Supply Chain Optimization: Effectively managed the inventory of office supplies, ensuring that resources were always readily available, eliminating delays, and contributing to a smooth workflow
- Secretarial Proficiency: Provided proficient word-processing and secretarial support, contributing to the creation of professional documents and reports
Receptionist
ALPROEM Engineering Contractors, Inc.
Bayamon
01.2006 - 01.2009
- Provide office support services in order to ensure efficiency and effectiveness
- Interact with a wide range of people daily
- Engage with customers by using effective communication, active listening, and maintaining a professional tone that builds the best impression of the organization
- Customer-centric mindset where customer satisfaction is my top priority
- Handle multiple tasks simultaneously, such as answering phones, managing appointments, and greeting visitors
- Keep track of customer requests, inquiries, and follow-ups
- Work with computer systems to manage appointments and handle customer inquiries
Receptionist
Compresores & Equipos, Inc.
Toa Baja
01.2002 - 01.2005
- Receive, direct and relay telephone messages and fax messages
- Pick up and deliver the mail
- Open and date stamp all general correspondence
- Maintain the general filing system and file all correspondence
- Provide word-processing and secretarial support
- Assist in Accounting Department
- Make Expensive Reports
Education
High School Diploma -
Hogar Colegio La Milagrosa
Arecibo, Puerto Rico01.2001
Ana G. Mendez/Online
Skills
- Office Management
- Records Management
- Database Administration
- Spreadsheets/Reports
- Event Management
- Calendaring
- Front-Desk Reception
- Executive Support
- Travel Coordination
- MS Word
- MS Excel
- MS PowerPoint
- MS Outlook
- Windows
Timeline
Contact Representative (Bilingual - Spanish)
INTERNAL REVENUE SERVICE
06.2024 - Current
Customer Support Office Assistant
July’s Refrigeration Service, LLC.
01.2019 - 01.2022
Receptionist
ALPROEM Engineering Contractors, Inc.
01.2006 - 01.2009
Receptionist
Compresores & Equipos, Inc.
01.2002 - 01.2005
High School Diploma -
Hogar Colegio La Milagrosa
Ana G. Mendez/Online
Similar Profiles
Gabriel BrumageGabriel Brumage
Physical Security Specialist at Internal Revenue ServicePhysical Security Specialist at Internal Revenue Service
LaChandra DanielsLaChandra Daniels
Contact Rep Collection SBSE Grade:6 Series 0962 at Internal Revenue Service, IRSContact Rep Collection SBSE Grade:6 Series 0962 at Internal Revenue Service, IRS
Thamar HayesThamar Hayes
ADMINISTRATIVE ASSISTANT at Internal Revenue ServiceADMINISTRATIVE ASSISTANT at Internal Revenue Service