Wilda Mercado Mercado
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
34
34
years of professional experience
Work History
Cordinador Servicio al Cliente Y Venta
Claro
03.1989 - 12.2021
- Maintained accurate record-keeping with proactive attention to client information updates.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Secretaria Ejecutiva
Emisora Salsoul
08.1987 - 02.1988
- Answered high volume of phone calls and email inquiries.
- Handled confidential information in professional manner.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Organized and updated schedules for executives.
Education
High School Diploma -
Escuela Superior Jose De Diego
Mayaguez05.1986
Skills
Bilingual (English & Spanish)
Computer skills
Knowledge of word program/
Customer Service
Languages
English
Native language
Spanish
Proficient
C2
Timeline
Cordinador Servicio al Cliente Y Venta
Claro
03.1989 - 12.2021
Secretaria Ejecutiva
Emisora Salsoul
08.1987 - 02.1988
High School Diploma -
Escuela Superior Jose De Diego
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