Wildalix Matos
SAN JUAN, PR
You often meet your fate on the road you take to avoid it.
French proverb
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
12
12
years of professional experience
4
4
Certificate
Work History
Buisness Affairs Manager
Tix By LLC , TICKETERA
SAN JUAN, PR, Puerto Rico
08.2020 - Current
- Organized meetings with internal departments to discuss operational issues.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed relationships with external partners and stakeholders.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Negotiated contracts with vendors, suppliers, and customers.
- Delegated work to staff, setting priorities and goals.
- Proposed or approved modifications to project plans.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Reviewed and approved all business agreements and transactions to ensure compliance with company policies.
Sales and Marketing Manager
Hard Rock Cafe
SAN JUAN, PR, Puerto Rico
04.2017 - 12.2019
- Developed and implemented sales strategies to target potential customers.
- Directed and coordinated products, services and sales activities.
- Maintained relationships with existing clients by ensuring their needs are met on time.
- Directed branding, sales enablement and PR strategies to support implementation of comprehensive marketing strategies.
- Assisted in developing content for social media platforms such as Facebook or Twitter for increasing brand visibility.
- Created and distributed promotional materials to increase brand awareness.
Sales Agent
Gomez Hermanos
SAN JUAN, PR, Puerto Rico
08.2015 - 11.2017
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Managed sales negotiations and financing options.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Arranged transportation for purchased vehicles from dealership lot to customer's home address when required.
- Processed paperwork associated with sales transactions such as invoices, titles, registrations and finance agreements.
- Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
- Educated customers about sales processes, warranty requirements and service standards.
Education
BBA - Business Administration And Management
05-2010
- Completed coursework in Natural Sciences, Biology . 3 years.
- Cheerleading Captain Squat, Student Council Member, Multiple Sport Teams Championships
- Completed coursework Leadership, Productivity Management and Advance Sales Strategy.
Skills
- Employee Development
- Brand Management
- Revenue Forecasting
- Business Administration
- Project Management
- Complaint Resolution
- Call Center Operations
- Workflow Management
- Issue Resolution
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Accomplishments
- High School Cheerleading National Championship
- Cheerleading Squat - LAI 2003 Championship
- #1 Sales Award 2019 Land Rover Services Shop
- Leader in Action, Leadership Certify Group
Certification
- Sales Consultant Porsche & Ferrari
- Services Advisor Management BMW & Land Rover
- Hard Rock Marketing and Sales Business School
- Hard Rock Marketing By Awareness Certify
Timeline
Buisness Affairs Manager - Tix By LLC , TICKETERA
08.2020 - Current
Sales and Marketing Manager - Hard Rock Cafe
04.2017 - 12.2019
Sales Agent - Gomez Hermanos
08.2015 - 11.2017
Universidad Sagrado Corazon - BBA, Business Administration And Management
Production Skills
- Collab Vivo Beach Club Production
- 5 National Pro Basketball Team) Series Production
- Baseball (3 National Pro Team ) Series Production
- Collab with the most popular Promoters of PR
- Liga Atletica Interuniversitaria -LAI Ticket & Sales Production
- Coliseo of PR Ticket On Sale
- Coca Cola Music Hall Ticket On Sales
- Brands Integrations & Pre Sales- ticket strategy
- Non - profit entities Production
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
References available upon request.
Production Skills
- Collab Vivo Beach Club Production
- 5 National Pro Basketball Team) Series Production
- Baseball (3 National Pro Team ) Series Production
- Collab with the most popular Promoters of PR
- Liga Atletica Interuniversitaria -LAI Ticket & Sales Production
- Coliseo of PR Ticket On Sale
- Coca Cola Music Hall Ticket On Sales
- Pre Sales by Products - ticket strategy
- Non - profit Gala Production
Values
- Integrity
- A strong passion for work
- Honest
- Self Respect
- Respect for others
References
References available upon request.
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