Summary
Overview
Work History
Education
Skills
Timeline
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Wilfredo Martinez Albino

Carolina

Summary

Dynamic Industrial Maintenance Technician with a proven track record at Granges America, skilled in mechanical troubleshooting and preventive maintenance planning. Adept at enhancing equipment functionality and safety protocols, leveraging strong problem-solving abilities to minimize downtime and improve operational efficiency. Committed to excellence in maintenance documentation and teamwork.

Analytical Industrial Technician well-versed in installing, maintaining and repairing machinery, equipment and electrical systems while leading teams in troubleshooting electrical and mechanical problems. Experienced in isolating root causes of maintenance problems to develop expedient solutions. Working knowledge of electronic and electrical concepts and operating safety to promote maximum efficiency.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

11
11
years of professional experience

Work History

Industrial Maintenance Technician

Granges America
11.2021 - 07.2025
  • Diagnosed, repaired and replaced faulty electrical, electronic and mechanical components to maintain plant safety.
  • Dismantled electrical machinery to replace faulty switches and electrical and mechanical system elements.
  • Adhered to safety policies, procedures and regulatory criteria to maximize preventive controls.
  • Inspected and tested electrical equipment, diagnosing malfunctioning apparatus.
  • Installed and repaired electrical and mechanical systems, equipment and machinery to maintain proper functionality.
  • Performed routine preventive maintenance activities and retained copy of equipment programs as backups.
  • Leveraged hand tools and measuring devices to assemble electrical and electronic systems and prototypes according to engineering data.
  • Troubleshot programs and maintained programmable logic controllers.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Performed electrical and mechanical repairs of production equipment to minimize downtime.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Operated varied hand and power tools to complete repairs.
  • Inspected and maintained equipment to keep items in top working condition.
  • Developed and implemented strategies to improve maintenance processes.
  • Followed safety protocols to minimize workplace accidents.

Senior Technical Recruiter

DH Professionals
04.2018 - 11.2021
  • Onboarded new hires and set up training.
  • Interviewed candidates using different interview methods and approaches.
  • Wrote and posted technical job descriptions
  • Sourced and selected applicants for technical positions within company.
  • Used Boolean searches to develop applicant portfolios for expected openings.
  • Coordinated with IT team leaders to forecast hiring needs and department goals.
  • Utilized various online and offline sources to find talented technical candidates and prepare for screening process.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Administered employee benefits programs and assisted with open enrollment.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Assisted with writing job postings and job descriptions for boards.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Managed needs from Mid management levels to C suite fullfillment

Call Center Customer Service Lead

ACN
03.2016 - 04.2018
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Reviewed associate performance to identify training needs.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Trained new personnel regarding company operations, policies and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Maintained up-to-date knowledge of product and service changes.

Sous Chef/Bartender/Head Waiter

Salisbury Country Club
05.2014 - 03.2016
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Assisted with menu development and planning.
  • Modified recipes to accommodate dietary restrictions and allergies.
  • Coordinated with team members to prepare orders on time.
  • Developed new recipes and flavor combinations to enhance customer dining experience.
  • Implemented food cost and waste reduction initiatives to save money.
  • Utilized culinary techniques to create visually appealing dishes.
  • Worked closely with front-of-house staff to facilitate excellent customer service.
  • Developed close relationships with suppliers to source best ingredients.
  • Monitored food production to verify quality and consistency.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Education

Associate of Science - Cyber Security Engineering

My Computer Career
Charlotte, NC
06-2024

Bachelor of Arts - Travel Tourism

Unversidad Metroplitana
Cupey, PR
05-1995

Associate of Arts - Culinary Arts

Escuela Hotelera De San Juan
Islaverde, PR
05-1995

Skills

  • Schematics
  • Technical plans
  • Equipment calibration
  • GIS building systems
  • Equipment maintenance
  • Mechanical troubleshooting
  • Welding techniques
  • Preventive maintenance planning
  • Pump maintenance
  • SCADA
  • Maintenance documentation
  • Lockout and tagout procedures
  • Machine alignment
  • Hydraulic systems repair
  • Blueprints
  • Schematic interpretation
  • Programmable logic controllers

Timeline

Industrial Maintenance Technician

Granges America
11.2021 - 07.2025

Senior Technical Recruiter

DH Professionals
04.2018 - 11.2021

Call Center Customer Service Lead

ACN
03.2016 - 04.2018

Sous Chef/Bartender/Head Waiter

Salisbury Country Club
05.2014 - 03.2016

Associate of Science - Cyber Security Engineering

My Computer Career

Bachelor of Arts - Travel Tourism

Unversidad Metroplitana

Associate of Arts - Culinary Arts

Escuela Hotelera De San Juan

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Wilfredo Martinez Albino