WILFREDO PEREZ

• Lead implementation and configuration efforts across Oracle project management platforms, including Oracle Aconex, Oracle Unifier, and Oracle Primavera Cloud (OPC).
• Provide ongoing support, user management, and process customization across multiple client environments.
• Provide ongoing support, user management, and process customization across multiple client environments
• Conduct discovery meetings with prospective clients to assess needs and determine the most suitable Oracle solution
• Identify key pain points and develop tailored template solutions aligned with client objectives.
• Write complex SQL queries to extract and aggregate data from Oracle Aconex, Unifier, and OPC
• Create custom datasets and reports using Oracle BI Publisher (BIP), including RTF templates with dynamic elements.
• Lead user adoption strategies and digital transformation efforts that drove engagement and long-term platform value
• Trained junior employees in Oracle project management platforms to develop them into subject matter experts (SMEs).
• Led a team of SMEs responsible for providing post-implementation client support and issue resolution.
• Managed client expectations regarding support performance, deliverables, and timelines.
• Created and analyzed reports to track team metrics, workload distribution, and support efficiency.
• Coordinated support schedules, ensuring proper coverage and timely response to client needs by following ITIL methodologies.
• Provided ongoing mentorship and performance feedback to improve team effectiveness and knowledge retention.

• Led the full-cycle implementation of Oracle Project Management Software, serving as the primary liaison between stakeholders, vendors, and internal teams.
• Delivered weekly training sessions to 30+ users across multiple departments with varied software roles.
• Created customized training materials, interactive exercises, and instructional guides tailored to specific workflows.
• Trained and mentored a dedicated team to become internal subject matter experts (SMEs).
• Mapped and aligned digital workflows with existing business processes to ensure seamless adoption.
• Identified opportunities for process improvement and implemented software-based enhancements.
• Developed and executed a user engagement strategy that increased platform adoption by 32% within three months.
• Improved PMO process efficiency by 40% through enhanced tracking, reporting, and approval workflows.
• Supported the expansion and configuration of additional modules to meet evolving business needs.

• Troubleshot and repaired 6–10 desktops, laptops, Macs, and mobile devices weekly.
• Diagnosed and resolved issues in 12–15 internal and third-party applications daily, including Office Suite, Adobe, SAP, CounterPoint, Salesforce, and Legato.
• Managed user accounts and licenses for 10–20 clients via the Office 365 admin portal each week.
• Administered and troubleshot 10–15 accounts across Salesforce, GoSpotCheck, and Volt platforms weekly.
• Trained a team of 12+ technicians monthly on common troubleshooting methods for Salesforce, GoSpotCheck, and Office applications.
• Delivered post-training 1-on-1 support to address specific questions and reinforce learning.

• Installed and configured Windows Operating System and basic use programs (Windows 7 through 10, Sumatra, Photoshop, VLC, Dropbox, TeamViewer, VNC).
• Maintained, repaired or replaced hardware, including: cleaning client desktops, diagnosing faulty motherboards and memory, and replacing HDD with SSD.
• Analyzed and resolved problems relating to users unable to log in, computers not connecting to or communicating with the server, and users being locked out of their accounts.
• Help desk tasks and complex problem-solving through the use of Remote Desktop and TeamViewer.

GPA: 3.5