Nicole Davila
Urb Treasure Valley Ave Las America B35 Cidra
Summary
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering over 3 years of experience in customer service.
Overview
5
5
years of professional experience
Work History
Customer Experience Agent
Conduent With Careplus
Remote
10.2023 - Current
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Documented customer interactions in internal database to maintain customer service history details.
- Investigated customer complaints and escalated issues to address critical requests.
- Leveraged excellent listening skills to understand each customer''s unique situation, resulting in tailored recommendations that met their specific needs.
Bilingual Customer Service Representative
Santander consumer usa
Remote
11.2021 - 02.2023
- Communicated with management when customer issues escalated and worked to find
- Answered up to 10 calls per hour in a fast-paced call center environment for both English and spanish speaking customers.
- Processed car payments for customers via software called speedpay.
Support Specialist
Peoples United Bank
12.2019 - 02.2020
- Processed Transactions Over Emails and Phone calls.
- Confirmed Customer information with Branch representatives.
- Followed up with Branch Representatives to correct any errors
- Documented all transactions and support interactions in system for future reference.
Online Banking Representative
Berkshire Bank
05.2019 - 10.2019
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
- Checked amount details and fraud markers for transaction papers such as checks.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Executed wire transfers, stop payments and account transfers.
Education
GED -
Departamento De Educacion De Caguas
Caguas, Puerto Rico2016
Skills
- Exceptional communication skills
- Positive and Friendly
- Fluent in English and Spanish
- Detail oriented
- Customer service expert
- Complaint resolution
Timeline
Customer Experience Agent
Conduent With Careplus
10.2023 - Current
Bilingual Customer Service Representative
Santander consumer usa
11.2021 - 02.2023
Support Specialist
Peoples United Bank
12.2019 - 02.2020
Online Banking Representative
Berkshire Bank
05.2019 - 10.2019
GED -
Departamento De Educacion De Caguas