Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Timeline
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William Zapata

Trujillo Alto

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Currently studying a master's degree in counseling psychology eager to acquire experience in this field. Excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

2
2
years of professional experience

Work History

Sales Assistant

Supreme Representative Inc
Puerto Nuevo
01.2023 - Current
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Ensured compliance with company policies and procedures at all times.
  • Assisted customers with returns, exchanges and refunds.
  • Replenished merchandise on shelves as needed throughout the day.
  • Assisted in creating displays to promote products.
  • Greeted customers and provided assistance with product selection.
  • Ensured that all promotional materials were properly displayed in their designated areas.
  • Maintaining clean and organized areas for customers safety.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.

Education

Bachelor of Science - Aviation Management

Inter American University of Puerto Rico
Bayamon
05-2024

High School Diploma -

Colegio Santa Cruz
Trujillo Alto
05-2019

Master of Science - Master's Degree in Counseling Psychology

Universidad Ana G. Méndez
Cupey

Skills

  • Customer service
  • Conflict resolution
  • Effective communication
  • Attention to detail
  • Customer engagement
  • Relationship building
  • Sales expertise
  • Interpersonal skills
  • Customer needs assessment
  • Documentation and reporting
  • Problem-solving

Accomplishments

  • Magna cum laude in bachelors degree

Languages

English
Proficient (C2)
C2
Spanish
Native
Native

Affiliations

  • 7 years being a part of a swimming team

Timeline

Sales Assistant

Supreme Representative Inc
01.2023 - Current

Bachelor of Science - Aviation Management

Inter American University of Puerto Rico

High School Diploma -

Colegio Santa Cruz

Master of Science - Master's Degree in Counseling Psychology

Universidad Ana G. Méndez

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William Zapata