Willy O Rivera
Sales Manager
Cabo Rojo
Summary
Sales professional with a passion for fostering customer relationships and driving sales excellence, leveraging comprehensive market analysis to optimize product positioning and achieve sales targets across diverse industries. Known for adaptability, effective communication, and strong decision-making abilities. Frequently praised as hard-working by my peers, I can be relied upon to help the business achieve its goals.
Overview
23
23
years of professional experience
Work History
GENERAL MANAGER
West Coast Sports Bar & Grill
08.2020 - 12.2024
- Managed daily restaurant operations, ensuring exceptional customer service and satisfaction
- Trained and supervised a team of 20 staff members, fostering a positive work environment and high employee retention
- Established and maintained relationships with suppliers to ensure high-quality ingredients at competitive prices
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
TERRITORY MANAGER
Waste Management
01.2011 - 06.2020
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
GENERAL MANAGER
Puerto Rico Recycling Group Inc
03.2008 - 11.2010
- Analyze expenditures and other financial information to develop plans, policies, or budgets for increasing profits or improving services
- Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements
- Negotiate and authorize contracts with equipment and materials suppliers, and monitor contract fulfillment
- Manage staff, preparing work schedules and assigning specific duties
SALES REPRESENTATIVE
AZGA Medical
06.2002 - 02.2008
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Participated in trade shows and conferences to network and generate leads.
Education
B.S - Mathematics
Inter American University of Puerto Rico
San German, PRSkills
- Collaborative skills
- Sales Forecasting
- Strategic Planning
- Team Leadership
- Negotiation Skills
- Problem-Solving
- Administrative skills
- Bilingual
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
GENERAL MANAGER
West Coast Sports Bar & Grill
08.2020 - 12.2024
TERRITORY MANAGER
Waste Management
01.2011 - 06.2020
GENERAL MANAGER
Puerto Rico Recycling Group Inc
03.2008 - 11.2010
SALES REPRESENTATIVE
AZGA Medical
06.2002 - 02.2008
B.S - Mathematics
Inter American University of Puerto Rico
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