Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

WILMARIS RODRIGUEZ

Barranquitas

Summary

Attain a position that will enable me to use my strong communication and organization skills, customer service background, and my ability to work well with others to achieve organizations objectives.

Overview

25
25
years of professional experience

Work History

Discovery Specialist/Accounting Settlement Asst.

Watts Guerra, LLC
Guaynabo
02.2022 - Current
  • Responded to client calls and inquiries to deliver applicable information.
  • Drafted correspondence, documented data and submitted materials to appropriate parties.
  • Performed extensive research and gathered pertinent case information.
  • Contacted clients and gathered information for Plaintiff Profile forms.
  • Analyze a variety of legal documents, files and records.
  • Assembling, organizing, and preserving investigative and case materials
  • Updated Lien Status and Deficiency Reports
  • Responded to Loan Status requests and provided Loan Companies with pertinent documentation.
  • E-mailed documents to clients for signatures, information verification and update.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Detected flaws in customer and account data, resolving issues and communicating with supervisors.
  • Contacted customers via phone or email to address data inquiries.
  • Updated existing records with new or revised information as needed.
  • Researched requested information using available resources when necessary.
  • Proofread and edited documents to correct errors.
  • Verified accuracy and completeness of data entry into the database system.
  • Followed up on pending tasks until completion.
  • Checked source documents against entered data to ensure accuracy.
  • Created spreadsheets to track data entries.
  • Shared incomplete and deficient data sets with supervisors for resolution.
  • Identified discrepancies between source documents and entered data.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Bartender/Waitress

Chop House Tepanyaki and Sushi Bar
Guaynabo
01.2021 - 02.2022
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Processed payments accurately and efficiently with POS system.
  • Greeted frequent visitors by name and explained new promotions.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Greeted guests with friendliness and professionalism.
  • Completed regular bar inventories and daily requisition sheets.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Assisted in setting up the bar for service shift.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Resolved customer complaints in a professional manner.
  • Balanced daily registers and generated sales reports for management.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Cleansed glasses with sanitizing solution after each use.
  • Stocked ice bins and coolers as needed throughout shift.
  • Developed good working relationships with fellow employees through effective communication.
  • Effectively multitasked within fast-paced environment.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Performed opening and closing duties including restocking supplies.
  • Neatly sliced and pitted fruit for garnishing drinks.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Poured wine, beer and cocktails for patrons.
  • Replenished beverages when necessary.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Cleaned dining room chairs, tables, floors and other surfaces regularly.
  • Informed customers of daily specials in an engaging manner.
  • Took orders from patrons accurately and efficiently.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Delivered accurate checks at the end of each meal period.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Stocked server areas with supplies before, during and after shifts.
  • Checked with customers to ensure that they were enjoying their meals.
  • Replenished condiments, silverware, napkins. as needed during meal services.
  • Set up tables in between patrons to reduce wait times.
  • Ensured all dishes were prepared according to recipe standards.
  • Organized take-out orders efficiently according to customer requests.
  • Communicated daily specials to customers.
  • Provided excellent customer service to ensure repeat customers.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Answered phone calls for reservations or takeout orders in a professional manner.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Brought food and beverages to tables in a timely manner.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Cleared away dirty dishes from tables after each course was finished.

Administrative Assistant (Part Time)

MultiPharma Inc.
Barranquitas
03.2020 - 02.2021
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Prepared expense reports on behalf of executives in accordance with company policies and procedures.
  • Conducted research online utilizing search engines such as Google or Yahoo!.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.

Assistant Manager

GENERAL COMMUNICATIONS INC.
01.2010 - 01.2019
  • Support agents to achieve sales targets, improve results and meet company objectives
  • Resolved escalated customer inquiries in a timely manner.
  • Managed day-to-day operations within the call center environment.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Conducted regular performance reviews of team members.
  • Provided technical support related to phone systems or software applications used by agents.
  • Encouraged team members to improve productivity and service levels by modeling correct behaviors and coaching employees.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Strengthened customer retention by offering discount options.

Data Analyst / Secretary

HAMILTON SUNDTRACK
01.2000 - 01.2001
  • Data analysis, preparation of charts and graphs, translations of quality assurance procedures
  • (English / Spanish)
  • Issuance of presentations for company management including directors, data entry of training proceedings, filing, record reduction and other secretarial duties.

Assistant HR manager

BAXTER CARIBE INC.
01.1999 - 01.2000
  • Preparation of affirmative action plan and employee manuals, presentations, filing, and data entry.

Data Entry Clerk

WYETH PHARMACEUTICAL CO.
01.1999 - 01.1999
  • Data entry of calibration statistics.

Education

Leed Business Institute
01.1989

Skills

  • Fully bilingual (English and Spanish)
  • Proven experience providing customer support in busy call center environment
  • Proficient on Word, Excel, Outlook, FRONT
  • Committed to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty
  • Strategic relationship and partnership building skills, listen attentively to solve several tasks at the same time
  • Administrative Support
  • Creative and Critical Thinking
  • Database Maintenance
  • Attention to Detail
  • Discovery and Document Review
  • Advanced Word Processing
  • Customer Relations
  • Proficient in File Maker, FRONT and One Drive
  • Data Entry
  • Computer Skills
  • Types 55 WPM
  • Administrative Duties
  • Disaster Recovery Planning
  • Meticulous Attention to Detail
  • Verifying Data Accuracy
  • Word Processing

References

References available upon request.

Timeline

Discovery Specialist/Accounting Settlement Asst.

Watts Guerra, LLC
02.2022 - Current

Bartender/Waitress

Chop House Tepanyaki and Sushi Bar
01.2021 - 02.2022

Administrative Assistant (Part Time)

MultiPharma Inc.
03.2020 - 02.2021

Assistant Manager

GENERAL COMMUNICATIONS INC.
01.2010 - 01.2019

Data Analyst / Secretary

HAMILTON SUNDTRACK
01.2000 - 01.2001

Assistant HR manager

BAXTER CARIBE INC.
01.1999 - 01.2000

Data Entry Clerk

WYETH PHARMACEUTICAL CO.
01.1999 - 01.1999

Leed Business Institute

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