Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Wilmaris Rodriguez

Barranquitas

Summary

Attain a position that will enable me to use strong communication and organizational skills, customer service background, and the ability to work well with others to achieve organizations objectives. Summary of Qualifications Proven experience providing customer support in busy call center environment. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic relationship and partnership building skills, listen attentively, solve problems and use tact and diplomacy to achieve win-win outcomes. Proficient on Windows Word, Excel, Power Point, Wireless Standard, NetCracker, Outlook Personal Attributes Possess initiative, good judgment and discretion Adaptive learner and able to deal with project assigned Work under pressure and prioritize workload Conflict resolution, leadership, adaptability.

Overview

27
27
years of professional experience

Work History

Court Support Specialist

ABC Legal Services
02.2024 - Current
  • Worked with multiple efiling portals as well as court dockets to research and acquire filed legal documents for customers.
  • Maintained confidentiality and adhered to strict ethical guidelines while handling sensitive case materials.
  • Reduced backlog of cases by efficiently managing workload and prioritizing urgent matters.
  • Answered telephone calls, took messages and transferred calls to appropriate departments.
  • Reviewed court documents to process and ensured all were filed and submitted by the court.
  • Responded to emails from other departments and processed document research, copy requests to court clerks daily.
  • Uploaded received documents from court clerk into the case files for processing.
  • Assisted other colleagues in research and processing of documents.
  • Outbound calls to court clerk inquiring status of filing, requesting corrections in legal documents and requesting copies of documents daily.
  • Successfully completed and exceeded FTC daily requirements. Currently working 138 jobs on average daily, which is a 195% increase of the daily requirement

Assistant Manager/Senior Representative

General Communications Inc
07.2010 - 08.2019
  • Support agents on sales targets, improve results and meet company objectives.
  • Managed over 50 customer calls per day,
  • Evaluate and approve refunds.
  • Troubleshoot issues to determine level of escalation to either Technical Department or Supervisor.
  • Ensure successful sales by screening calls and taking appropriate actions when needed.
  • Obtain customer information including payment method and enter order into software applications.
  • Telephone and email to respond to correspondence from customers or to follow up initial sales contacts.
  • Telecommute from home office setting.
  • Telephone sales, customer and technical support.
  • Order Processing and transaction management.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.

Bartender

Chop House Teppanyaki Grill and Sushi Bar
11.2005 - 09.2007
  • Skilled in art of mixing, garnishing
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Kept bar presentable and well-stocked to meet all customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Completed regular bar inventories and daily requisition sheets and increased sales and profits.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Operated efficiently in high-volume setting to prepare and serve more than 10 drinks per hour

Data Analyst

Hamilton Sundstrand
06.2000 - 01.2001
  • Data analysis, preparation of charts and graphs, translations of quality assurance procedures (English/Spanish).
  • Issuance of presentations for company management including directors, data entry of training proceedings, filing, record reduction and other secretarial duties.
  • Compiled, evaluated and reviewed engineered data for internal system
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources
  • Researched and resolved issues regarding integrity of data flow into databases

Team Leader/Local Hire Community Relations

Federal Emergency Management Agency, FEMA
09.1998 - 11.1998
  • Worked directly with Municipality and Mayor of Coamo, PR providing information regarding assistance programs, and outreach work in different sectors of communities after Hurricane Georges.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Built strong relationships with residents through positive attitude and attentive response.
  • Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management

Education

Some College (No Degree) - Administrative Assistance And Secretarial Science

Leed Business Institute
Danbury, CT

Skills

  • Representative experience
  • Technical assistant
  • Self-motivated professional
  • Multitasking abilities
  • Critical thinking
  • Analytical skills
  • Computer skills
  • Reading comprehension
  • Clerical
  • Good telephone etiquette
  • Microsoft Office

Additional Information

Fully bilingual (English and Spanish)

Timeline

Court Support Specialist

ABC Legal Services
02.2024 - Current

Assistant Manager/Senior Representative

General Communications Inc
07.2010 - 08.2019

Bartender

Chop House Teppanyaki Grill and Sushi Bar
11.2005 - 09.2007

Data Analyst

Hamilton Sundstrand
06.2000 - 01.2001

Team Leader/Local Hire Community Relations

Federal Emergency Management Agency, FEMA
09.1998 - 11.1998

Some College (No Degree) - Administrative Assistance And Secretarial Science

Leed Business Institute

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Wilmaris Rodriguez