Wilneishabelith Pagán Benítez
San Juan
Summary
Compassionate Mental Health Assistant known for high productivity and efficient task completion. Skilled in crisis intervention, patient support, and behavior modification techniques. Excels in communication, empathy, and problem-solving to provide exceptional care in mental health settings. Brings focused approach to supporting therapeutic environments and promoting patient well-being.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mental Health Assistant
Hospital San Juan Capestrano
2023.04 - Current
- Monitored patient behavior and reported observations to the healthcare team.
- Encouraged healthy lifestyle habits by providing advice about diet, exercise, sleep hygiene.
- Observed client behavior and interactions to identify any changes in mood or attitude.
- Developed a trusting relationship with clients by demonstrating empathy and understanding while maintaining professional boundaries.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Tracked client movement on and off unit by documenting times and destinations.
- Facilitated group therapy sessions to promote peer support and engagement.
- Maintained accurate patient records and documentation in electronic systems.
- Provided crisis intervention support during emergency situations with patients.
- Educated patients on coping strategies and wellness techniques regularly.
- Collaborated with multidisciplinary teams to coordinate patient care effectively.
- Ensured a safe and therapeutic environment for all patients at the facility.
- Actively listened to clients without judgement while providing a safe space for them to express themselves freely.
- Conducted assessments of clients' mental health status and progress towards treatment goals.
- Maintained accurate records of all client interactions and activities in accordance with HIPAA regulations.
- Participated in community outreach programs designed to raise awareness about mental health issues.
- Attended meetings with other healthcare professionals to discuss patient progress towards recovery goals.
Customer Representative
Telemedik
Guaynabo
2020.03 - 2021.01
- Assisted customers with inquiries regarding telehealth services and appointment scheduling.
- Provided technical support for telemedicine platforms and communication tools.
- Educated clients on using telemed services effectively and securely.
- Documented case notes and customer interactions in internal systems accurately.
- Collaborated with team members on improving response times and service efficiency.
- Resolved customer complaints promptly and efficiently.
- Provided product and service information to customers.
- Handled difficult or emotional customer situations with empathy and professionalism.
Cashier/ Customer Service
Footaction
2019.09 - 2020.10
- Processed customer transactions accurately and efficiently at busy retail location.
- Maintained clean and organized checkout area for a welcoming environment.
- Assisted customers with product inquiries and provided recommendations when needed.
- Handled cash, credit, and gift card payments with attention to detail.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Monitored inventory levels at checkout counter and communicated shortages to management.
- Followed company policies for cash handling and loss prevention procedures consistently.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
Education
Master of Arts - Counseling Psychology
Universidad Ana G. Méndez Recinto De Gurabo
Gurabo01.2024
Bachillerato - Social sciences and communication
Universidad Ana G. Méndez Recinto De Gurabo
Gurabo01.2021
Skills
- Mental health assessment
- Behavioral management
- Assertiveness training
- Mental health awareness
- Empathy development
- Professional boundaries
- Multicultural sensitivity
- Self-care strategies
- Data confidentiality
- Anger management
- Progress monitoring
- Crisis intervention
- Group therapy facilitation
- Patient documentation
- Team collaboration
- Conflict resolution
- Communication strategies
- Wellness education
- Multidisciplinary coordination
- Case documentation
Certification
- CPR (Cardiopulmonary Resuscitation)
- CPI (Crisis Prevention Intervention)
Hobbies and interests
- Reading
- Physical Activities (swim, run, resistance training)
- Journaling
- Travel and learn about cultures
- Volunteering
- Continuous learning
Languages
Spanish
Native
Native
English
Intermediate (B1)
B1
Timeline
Mental Health Assistant
Hospital San Juan Capestrano
2023.04 - Current
Customer Representative
Telemedik
2020.03 - 2021.01
Cashier/ Customer Service
Footaction
2019.09 - 2020.10
Master of Arts - Counseling Psychology
Universidad Ana G. Méndez Recinto De Gurabo
Bachillerato - Social sciences and communication
Universidad Ana G. Méndez Recinto De Gurabo