Luis X. Zambrana Rios
Toa Baja
Summary
Dynamic customer service professional with a proven track record at most of my work has been costumer service , excelling in employee training and streamlining operations. Skilled in point of sale systems and order processing, I consistently deliver exceptional service, anticipating guest needs and enhancing customer satisfaction. Committed to driving sales through efficient service solutions.
Overview
9
9
years of professional experience
Work History
Costumer Service
Suffolk
2024.01 - 2025.03
- Trained newly hired employees on routine tasks and customer service.
- Streamlined operations by implementing efficient customer service processes and procedures.
- Provided exceptional customer service, addressing guest inquiries promptly and professionally.
- Anticipated guests' needs and delivered excellent customer service.
- Delivered exceptional customer service by addressing concerns promptly and professionally.
- Streamlined order processing for faster customer service and increased sales.
Costumer Service
Dejavoo Systems
2023.05 - 2024.06
Costumer service for merchant with processing systems
Costumer Service
Banktech
2016.05 - 2021.07
Sales representatives on a call center
Installer for POS systems (clover)
Education
Barberia & Estilismo
Instituto De Banca & Comercio
Bayamon06.2016
Ladislao Martines Otero
Vega Alta06.2008
Skills
- Customer service
- Employee training
- Point of sale systems
- Order processing
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Costumer Service
Suffolk
2024.01 - 2025.03
Costumer Service
Dejavoo Systems
2023.05 - 2024.06
Costumer Service
Banktech
2016.05 - 2021.07
Barberia & Estilismo
Instituto De Banca & Comercio
Ladislao Martines Otero