Xavier Rivero
Canovanas
Summary
Dynamic sales professional with a proven track record at AT&T, excelling in customer service and sales strategy implementation. Adept at building strong client relationships and driving revenue growth through effective product recommendations and upselling techniques. Recognized for consistently exceeding sales targets while fostering teamwork and collaboration within the sales team.
Overview
2026
2026
years of professional experience
Work History
Retail Sales Associate
Cingular- At&t
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
Sales Manager
At&t
05.2012 - Current
Sales Manager
Liberty Puerto Rico
03.2006 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Education
Graphic Design
Universidad Puerto Rico
San Juan07.2013
Computer Science
Universidad Interamericana
08.2009
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Retail sales
- Reliability and punctuality
- Flexible schedule
- Product knowledge
- Retail store operations
- FLUENT IN LANGUAGE
- POS system operations
- Customer needs assessment
- Sales expertise
- Policy and procedure adherence
- Product recommendations
- Brand representation
- Upselling strategies
- Sales goals attainment
- Customer follow-up
- Email marketing
- Positive and professional
Accomplishments
Won best of the best Sales manager 2022,2023 and 2024.
Timeline
Sales Manager
At&t
05.2012 - Current
Sales Manager
Liberty Puerto Rico
03.2006 - Current
Retail Sales Associate
Cingular- At&t
Graphic Design
Universidad Puerto Rico
Computer Science
Universidad Interamericana
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