Xiohanna Ortiz
Orlando
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Outside Sales Representative
UFC, Inc
Puerto Rico - Orlando, FL
12.2024 - Current
- Mentored junior sales representatives in advanced sales techniques and comprehensive product knowledge.
- Evaluated sales data to identify trends and enhance strategic initiatives.
- Led execution of targeted outreach campaigns, driving lead generation and conversion rates.
- Facilitated contract negotiations with key accounts to establish long-term partnerships and ensure revenue stability.
Outside Sales Representative
One Stop Roofing Supply
Orlando
09.2023 - 06.2024
- Developed and maintained strong client relationships to drive sales growth and customer satisfaction.
- Conducted market research to identify potential clients and assess competitive landscape.
- Presented product solutions tailored to client needs, enhancing overall customer experience.
- Collaborated with marketing team to align promotional strategies with client feedback and market trends.
Customer Service Representative
SRS Distribution
Orlando, FL
06.2021 - 09.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Mentored new employees on procedures and policies to maximize team performance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Administrative Assistant
Castle Group
Orlando, FL
01.2019 - 06.2021
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Responded to customer issues to provide immediate resolution and improve retention.
Ride Operator
Disney World
Orlando, FL
06.2016 - 10.2019
- Provided customer service to guests in a friendly manner.
- Assisted with loading, unloading, and securing passengers on rides.
- Ensured safety of guests by enforcing ride and park policies.
- Performed daily inspections of rides according to company guidelines.
- Operated control panels for ride systems and monitored audio and visual equipment.
- Reported any mechanical or operational issues to maintenance staff promptly.
- Conducted emergency procedures when necessary in accordance with safety protocols.
Administrative Assistant
Education Juridica
San Juan, PR
01.2015 - 12.2015
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
Education
Valencia College
Orlando, FLHigh School Diploma -
Colegio Congregación Mita
Puerto Rico06.2015
Skills
- Scheduling
- Complaint Resolution
- Microsoft Excel, Power Point, Word
- Creative Problem Solving
- Sales Expertise
- Bilingual
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Education and Training
Other
Timeline
Outside Sales Representative
UFC, Inc
12.2024 - Current
Outside Sales Representative
One Stop Roofing Supply
09.2023 - 06.2024
Customer Service Representative
SRS Distribution
06.2021 - 09.2023
Administrative Assistant
Castle Group
01.2019 - 06.2021
Ride Operator
Disney World
06.2016 - 10.2019
Administrative Assistant
Education Juridica
01.2015 - 12.2015
Valencia College
High School Diploma -
Colegio Congregación Mita