XIOMARA BERRIOS LOPEZ
Bayamón
Summary
Committed to creating a work environment that prioritizes customer satisfaction and company goals. Upholding quality in all aspects of processes, work, and service is my dedication. Focused on balancing the company's mission and exceptional customer experiences, I consistently deliver results that exceed expectations. Leveraging expertise in driving efficiency and fostering positive relationships, I contribute to the success of any organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
F&B Executive
Haktala
2025.04 - Current
- Work with customers in need Food and Beverage customer services.
- Maintained strict adherence to food safety regulations and guidelines, minimizing risk of contamination and illness among guests and employees alike.
Server
La Bodeguita De Luis
2024.09 - 2024.11
- Collaborated with customers to fulfill orders, discuss specials and recommend menu items and wines.
Room Service Server | Banquet Server
Alyeska Resort
2018.06 - 2023.09
- Offered inviting phone greetings, adhered to guest ordering procedures, and provided menu details over the phone.
Server
Gallo's Mexican Restaurant
2017.04 - 2018.11
- Interacted with customers to take orders, highlight daily specials and offer knowledgeable recommendations from the authentic Mexican menu.
Education
Social Sciences, Psychology
Ana G Méndez University System
01.2012
Skills
- Computer Skills (Microsoft Office)
- Fluent in English and Spanish
- Organize and team player
- Multitasking and committed with excellence
- Clerical Skills
- POS system knowledge
- Clover System
- Strong knowledge in Customer Service Satisfaction
- Operational efficiency
- Sanitation standards
- Food presentation
- Allergen awareness
- Sales growth
- Food and beverage operations
- Table management
- Problem-solving
- Reliable and responsible
- Time management
- Customer satisfaction
- Organizational skills
Languages
Spanish
Bilingual or Proficient (C2)
Certification
Certificate Espresso Latte 101 by AMB Food and Beverage Industry University, San Juan, Puerto Rico
Certificate Customer Service Essentials Alaska Host by Dept of Commerce of Alaska, Anchorage, Alaska United States 2021
Timeline
F&B Executive
Haktala
2025.04 - Current
Server
La Bodeguita De Luis
2024.09 - 2024.11
Room Service Server | Banquet Server
Alyeska Resort
2018.06 - 2023.09
Server
Gallo's Mexican Restaurant
2017.04 - 2018.11
Social Sciences, Psychology
Ana G Méndez University System