Xiomara Chaparro Méndez
Aguada
Summary
Dynamic individual with hands-on experience in Human Resources and Administrative Assistant. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Credentials Officer
Hospicio Santa Rita
03.2024 - Current
- Contributed to the development of department policies and procedures by providing insights from daily operations.
- Served as a subject matter expert on credentialing matters during staff meetings, presenting relevant information as needed.
- Conduct detailed audits of files.
- Efficiently manage the company's phone switchboard, providing exceptional service to both patients and employees.
- Provide guidance to staff on obtaining and maintaining credentials.
- Diligently follow up on the compliance of various credentials.
- Perform clerical tasks effectively.
- Organize convocations in a timely manner.
- Proactively assist the recruitment department.
- File documentation in an orderly and accessible manner.
- Implement disciplinary measures for staff in case of credential non-compliance.
- Periodically update the status of personnel lists.
HR Credential
Clinical Medical Services
08.2023 - 03.2024
- Maximized efficiency in credentialing workflow through regular review and optimization of internal processes.
- Conducted audits of completed applications to ensure compliance with established policies and procedures, maintaining high levels of quality control.
- Conduct detailed audits of files.
- Audit I-9 forms.
- Provide guidance to staff on obtaining and maintaining credentials..
- Follow up on compliance and expiration of clinical credentials for staff.
- Perform clerical and administrative tasks effectively.
- File documentation in an orderly and accessible manner.
- Offer consultation services related to credentials.
Administrative Assistant and Human Resources
Melpro Group
08.2022 - 06.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Planning and optimizing service routes to ensure operational efficiency and customer satisfaction.
- Overseeing and administering fleet insurance policies, ensuring adequate coverage and regulatory compliance.
- Comprehensive management of the company's health plan, including enrollment, renewal, and employee communication.
- Facilitating orientation sessions and training for new employees and clients, promoting effective integration and understanding of company policies.
- Assisting in the selection and hiring process, conducting preliminary interviews and assessments.
- Performing various administrative duties such as document management, phone support, and assisting in organizing internal events.
Education
BBA - Business Administration Concentration in HR
Pontifical Catholic University of Puerto Rico
Mayagüez, Puerto Rico05-2022
Associate - Pharmacy Technician
University Ana G Méndez
Aguadilla, Puerto Rico05-2017
Skills
- Teamwork and collaboration
- Attention to detail
- Organizational skills
- Multitasking Abilities
- Time management
- Data analysis
- Adaptability
- Proficiency in Software Programs: Experienced with a variety of applications, including Microsoft Office Suite, Indeed, Canvas, Zoho People, and social media platforms
- Office Equipment Management
Certification
- (Seminario de Habilidades Digitales para Tareas) (Centro Para Puerto Rico Fundación Sila M. Calderon) (2022)
- (Conoce los Formularios OSHA 300 y OSHA 300A) (SHRM Puerto Rico Chapter) (2023)
- (Proceso de Reclutamiento y Mundo Laboral Actual) (SHRM Puerto Rico Chapter) (2024)
Languages
Spanish
Native language
English
Intermediate
B1
Timeline
Credentials Officer
Hospicio Santa Rita
03.2024 - Current
HR Credential
Clinical Medical Services
08.2023 - 03.2024
Administrative Assistant and Human Resources
Melpro Group
08.2022 - 06.2023
- (Seminario de Habilidades Digitales para Tareas) (Centro Para Puerto Rico Fundación Sila M. Calderon) (2022)
- (Conoce los Formularios OSHA 300 y OSHA 300A) (SHRM Puerto Rico Chapter) (2023)
- (Proceso de Reclutamiento y Mundo Laboral Actual) (SHRM Puerto Rico Chapter) (2024)
BBA - Business Administration Concentration in HR
Pontifical Catholic University of Puerto Rico
Associate - Pharmacy Technician
University Ana G Méndez
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