Xiomara Santiago Segarra
Hormigueros
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Fullfillment
Walmart
Mayaguez , Puerto Rico
02.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assessed customer needs to provide timely assistance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked effectively in team environments to make the workplace more productive.
- Managed inventory and supplies to ensure materials were available when needed.
Customer Service Sales Representative
Olé
Mayaguez , Puerto Rico
03.2022 - 02.2024
- Handled incoming customer calls about product questions, sales inquiries, and complaints to provide timely support.
- Resolved customer complaints promptly to ensure continued customer loyalty.
- Identified and recommended products and services based on customer needs to enhance satisfaction.
- Provided accurate information about products and services to enhance customer understanding.
- Analyzed trends in consumer behavior and preferences to optimize sales strategies.
Education
High School Diploma -
Hope High
Providence06.1997
Skills
- Customer service
- Problem solving
- Time management
- Team collaboration
- Effective communication
- Verbal communication
- Active listening
- Conflict resolution
Languages
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
Timeline
Fullfillment
Walmart
02.2024 - Current
Customer Service Sales Representative
Olé
03.2022 - 02.2024
High School Diploma -
Hope High