Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Girl Scout Silver Medal
Girl Scout Gold Medal
Memberships
Availability
Certification
Timeline
Generic

Xoelis Aimée Acosta Espada

Gurabo

Summary

Enthusiastic and dependable college student with a strong background in sales and customer interaction.

I take pride in being organized, friendly, and attentive to detail, always making sure customers feel valued and appreciated. Through years of experience in sales and teamwork, I've developed strong communication skills and the ability to stay calm and efficient in busy environments. I'm passionate about creating a warm, welcoming atmosphere and bringing positive energy to the team every day.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Swim Instructor

Total Aquatics Swim School
San Juan, Puerto Rico
03.2024 - 11.2024
  • Taught basic survival skills.
  • Observed participants during classes, watching for issues and incorrect techniques.
  • Created weekly lesson plans for each individual participant.
  • Attended staff meetings and training sessions related to teaching methods and safety practices.
  • Maintained a clean, safe environment by monitoring the pool deck area before and after lessons.
  • Communicated regularly with parents or guardians regarding their child's progress in swimming lessons.
  • Created strategies to help meet needs of mentally and physically challenged swimmers.
  • Assessed students' swimming skill levels and placed accordingly depending on results.
  • Created fun, engaging activities to enhance learning and maintain the students' interest.

Host

Total Aquatics Swim School
San Juan, Puerto Rico
02.2024 - 09.2024
  • Answered customer questions regarding class schedules, students' skills, and company policies.
  • Greeted guests upon arrival and taken student attendance.
  • Provided excellent customer service by anticipating customer needs.
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Managed incoming calls during busy shifts.
  • Ensured that pool and company rules are followed.
  • Contributed to team efforts by accomplishing related tasks as needed.

Cashier

Supermercados Selectos
Gurabo, PR
03.2021 - 06.2021
  • Resolved customer complaints and answered queries about store products.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • Used cash registers and POS systems to request and record customer orders and compute transactions.
  • Greeted customers entering store and responded promptly to customer needs.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Kept checkouts areas and general store clean and orderly.

Dance Camp Leader

Talleres Danza Teatro
Caguas, Puerto Rico
06.2019 - 07.2019
  • Planned and conducted daily opening activities to welcome campers.
  • Ensured the safety of campers at all times.
  • Provided guidance and support to campers during activities.
  • Motivated participants by being enthusiastic while performing all activities.
  • Maintained an organized environment in the assigned areas throughout the day.
  • Communicated effectively with staff members.
  • Created an atmosphere appropriate for learning by providing positive reinforcement.
  • Assisted with organization and clean-up duties for snack time and lunchtime.
  • Helped resolve conflicts between campers.
  • Worked creatively with other staff members to develop and carry out events for camp participants.
  • Communicated with parents or guardians to discuss achievements and behavior concerns.
  • Assisted in the orderly execution of talent shows, special trips, and dance recitals.
  • Tracked attendance, checking off present individuals.

Dance Camp Leader

Talleres Danza Teatro
Caguas, Puerto Rico
06.2018 - 07.2018

Dance Camp Leader

Talleres Danza Teatro
Caguas, Puerto Rico
06.2017 - 07.2017

Education

Bachelor of Science - Speech Therapy

Universidad Carlos Albizu
San Juan

Bachelor Degree Courses - Music

University of Puerto Rico - Río Piedras
San Juan

Bachelor Degree Courses - Criminal Justice

University of Puerto Rico - Carolina
Carolina

High School Diploma -

CIMATEC
Caguas
07.2020

Skills

  • Cash handling
  • Sales awareness
  • Attention to detail
  • Problem solving
  • Dependability
  • Customer relationship building
  • Multitasking in fast-paced environments
  • Conflict resolution
  • Teamwork
  • Analytical and critical thinking
  • Organization and time management
  • Store appearance keep up
  • Patient and nurturing personality

Languages

English
Fluent
Spanish
Fluent

Accomplishments

    It is the highest distinction that a Girl Scout in level Junior, which is composed of fifth and sixth graders, can receive. My project consisted of collecting food, cleaning utensils, and detergents in order to donate them to an animal sanctuary named Santuario Lázaros.

Girl Scout Silver Medal

It is the highest distinction that a Girl Scout in level Cadette, which is composed of seventh and eighth graders, can receive. This time I worked with a different animal shelter: Humane Society of Puerto Rico. I helped remodel a completely abandoned room intended to be a quarantine room for cats. We collected an extensive amount of money and recruited various companies to help out with the project. The ceilings, walls, and floor were fixed and the room was repainted. Food was also donated to the shelter. 

Girl Scout Gold Medal

It is the highest distinction that any Girl Scout can achieve during her trajectory in the movement. My Gold Medal project was to create a scholarship program in my dance academy in which, through sponsors, scholarships were awarded to young children and teenagers who did not have the resources to pay for a dance academy. Three students had the opportunity to receive these scholarships which covered any classes they desired to take including theater, jazz, hip hop, ballet, singing, and others.

Memberships

  • National Junior Honor Society of Puerto Rico (2017)
  • National Honor Society of Puerto Rico (2018 - 2020)
  • National Honor Society of Puerto Rico Staff Member (2018 - 2019)
  • Kinesis Foundation Bright Stars (2017 - 2020)
  • Caribe Girl Scouts Council (2006 - 2020)

Availability

  • Tuesdays, Wednesdays, Fridays, and Saturdays (all-day availability)

Certification

  • Microsoft Office Word, PowerPoint, and Excel Specialist
  • Educational Leadership Certification
  • Public Speaking Certification
  • CPR and First Aid Certification
  • Certificación Instructora: Apresto Acuático Natación Adaptada

Timeline

Swim Instructor

Total Aquatics Swim School
03.2024 - 11.2024

Host

Total Aquatics Swim School
02.2024 - 09.2024

Cashier

Supermercados Selectos
03.2021 - 06.2021

Dance Camp Leader

Talleres Danza Teatro
06.2019 - 07.2019

Dance Camp Leader

Talleres Danza Teatro
06.2018 - 07.2018

Dance Camp Leader

Talleres Danza Teatro
06.2017 - 07.2017

Bachelor Degree Courses - Criminal Justice

University of Puerto Rico - Carolina

High School Diploma -

CIMATEC

Bachelor of Science - Speech Therapy

Universidad Carlos Albizu

Bachelor Degree Courses - Music

University of Puerto Rico - Río Piedras
Xoelis Aimée Acosta Espada