Yadiel O. Franco Diaz
Bayamón
Summary
Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude to apply new knowledge with skill and efficiency. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
4
4
years of professional experience
Work History
Associate, Mortgage Servicing
Oriental Bank
03.2021 - Current
- Greeted customers and offered assistance for increased customer satisfaction.
- Inbound and outbound call handling.
- Claims Resolution.
- Management of collections, payments, payment plans and account adjustments and among others.
- Managed customer relations through communication and helpful interactions.
Sales Representative
Ambitious Corp.
11.2020 - 12.2020
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits.
- Managed customer accounts to secure customer satisfaction and repeat business.
Sales Representative
Vector Marketing
09.2019 - 11.2019
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits.
Education
High School Diploma -
Vocacional Tómas C. Ongay
Bayamón, Puerto Rico 01.2019
Skills
- Billing Codes
- Performance Improvement
- Payment Analysis
- Loan Records Filing and Maintenance
- Service Quality
- Customer Service Process Improvement
- General Mortgage Associate
- Payment Transactions
- Mastery of MS Office programs and database
- Fast learning
Languages
Spanish
Native language
English
Intermediate
B1
Timeline
Associate, Mortgage Servicing
Oriental Bank
03.2021 - Current
Sales Representative
Ambitious Corp.
11.2020 - 12.2020
Sales Representative
Vector Marketing
09.2019 - 11.2019
High School Diploma -
Vocacional Tómas C. Ongay
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