Yadira Betancourt Rosa

• Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
• Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
• Enhanced product offerings by conducting market research and identifying emerging trends within the industry.
• Evaluate inventory and delivery needs, strategies to meet customer demand.
• Completed orders and organized product deliveries to meet customer timetables.
• Delivered high level of assistance by locating products and checking store system for merchandise.
• Safety and punctually delivered parts to local automobile store from large distributors.
• Worked with clients to develop safety practices for both parts delivery drivers and client receivers.
• Kept detailed records of sales, payments and completed orders in-progress deliveries.

. Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

. Achieved recognition from senior management for contribution to store success, including managing sales, employees, and operations to faster optimal performance.

. Monitored security and handled incidents calmly.

. Helped customer complete purchases, locate items, and join rewards programs to promote loyalty satisfaction and sales numbers.

. Counted cash in register drawer at beginning and end of shift.

. Collaborated with team member to facilitate returns quickly and provide outstanding customer service.

. Reviewed and monitored scheduling, purchases, and other expenses to maintain quarterly budget.

. Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

. Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.

. Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

. Protected store from loss or theft by setting and enforcing clear security policies.

. Rotated stock to achieve optimum appeal and minimize shrinkage.

. Supervised guest at front counter, answering questions regarding products.