YADIRA MARTINEZ
Service Coordinator
AGUAS BUENAS,Puerto Rico
Summary
Organized multitasker and successful Service Coordinator confident in interacting with personnel and clients. Keeps schedules updated and organizes responses to maximize utilization of time and resources. Expert in technical resources and problem resolution. Resourceful service coordinator with a several-year history of serving clients in a agency. Ethically proficient in a variety of software applications.
Overview
24
24
years of professional experience
Work History
Service Coordinator
Jefferson Hospital
Philadelphia
11.2013 - 07.2024
- Processed service requests arriving by email, direct client input and manual data entry
- Optimized time and resource utilization through successful coordination of service resources
- Collaborated with cross-functional teams to address issues related to customer satisfaction
- Managed client relationships by addressing concerns and providing support.
Patient Escort
TEMPLE UNIVERSITY HOSPITAL
Philadelphia
01.2008 - 09.2013
- Delivered equipment for patients and staff across different hospital departments
- Transported bodies of deceased individuals to hospital morgue and assisted mortuary personnel with picking up remains for burial
- Helped staff keep patients moving between appointments by coordinating smooth transport
- Provided compassionate care and support for patients during their transportation experience.
Patient Escort
HOSPITAL CARDIOVASCULAR
RIO PIEDRAS
03.2000 - 10.2007
- Helped staff keep patients moving between appointments by coordinating smooth transport
- Transported bodies of deceased individuals to hospital morgue and assisted mortuary personnel with picking up remains for burial
- Delivered equipment for patients and staff across different hospital departments
- Operated wheelchairs, stretchers, and other transportation equipment safely and efficiently.
Education
AVIATION MECHANIC -
AVIATION INSTITUTE OF MAINTENANCE
05.2023
CIENCIAS EN ENFERMERIA -
INTERAMERICANA CENTRO UNIVERSITARIO
05.1999
GENERAL - SUPERIOR -
ESCUELA JOSEFA PASTRANA
05.1995
Skills
- Accurate Recordkeeping
- Needs Assessment
- Resource Utilization
- Telephone communication
- Process Improvement
- Customer Service
- Multitasking Abilities
- Data Analysis
- Conflict Resolution
- Team Leadership
- Performance Monitoring
- Strategic Planning
Timeline
Service Coordinator
Jefferson Hospital
11.2013 - 07.2024
Patient Escort
TEMPLE UNIVERSITY HOSPITAL
01.2008 - 09.2013
Patient Escort
HOSPITAL CARDIOVASCULAR
03.2000 - 10.2007
AVIATION MECHANIC -
AVIATION INSTITUTE OF MAINTENANCE
CIENCIAS EN ENFERMERIA -
INTERAMERICANA CENTRO UNIVERSITARIO
GENERAL - SUPERIOR -
ESCUELA JOSEFA PASTRANA
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