Yadira Velez Hernandez
Cidra
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
Store Manager
The Vitamin Shoppe
03.2017 - Current
- Improved customer satisfaction through staff training in customer service and product knowledge and provide a customer service good experience.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members to maintain high productivity and performance metrics.
Retail Operations Manager
Burlington Stores Inc.
10.2013 - 11.2016
- Managed budgets effectively by monitoring expenses closely, identifying cost-saving opportunities, and allocating resources strategically.
- Collaborated closely with other managers to exchange best practices in retail operations management and drive continuous improvement across the organization.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Determined layout of store merchandise for visual appeal to consumers.
- Improved customer satisfaction ratings with attentive service, prompt issue resolution, and proactive relationship building efforts.
Store Manager
General Nutrition Center
06.2001 - 03.2012
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
BBA - Human Resources Management
Interamerican University of Puerto Rico
San Juan, PR12.2005
Skills
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Strategic thinker
- Performance Reviews
- Personnel development
- Recruitment and hiring
- Recruiting and Hiring
- Leadership Development
- Staff Supervision
- Staff Management
- Employee Scheduling
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Store Manager
The Vitamin Shoppe
03.2017 - Current
Retail Operations Manager
Burlington Stores Inc.
10.2013 - 11.2016
Store Manager
General Nutrition Center
06.2001 - 03.2012
BBA - Human Resources Management
Interamerican University of Puerto Rico
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