Yahir Segui Rosado
Sabana Grande
Summary
Dynamic and results-driven professional with a proven track record at Mr. Special, excelling in customer service and team collaboration. Recognized for enhancing operational efficiency and fostering positive relationships, while effectively managing time and problem-solving. Committed to maintaining high standards and ensuring customer satisfaction in fast-paced environments.
Skilled professional with strong background in hands-on support roles. Expertise in assisting with various tasks, ensuring efficiency and productivity. Known for effective team collaboration and adaptability to changing needs. Reliable and focused on delivering quality results, with strengths in organization, problem-solving, and multitasking.
Overview
4
4
years of professional experience
Work History
Ayudante De Front End
Mr. Special
06.2022 - Current
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
- Assisted with financial reporting tasks such as reconciling cash drawers, preparing bank deposits, and generating daily sales reports for upper management review.
- Maintained open communication lines with staff members, fostering a supportive work environment that encouraged teamwork and skill development.
- Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.
- Addressed escalated customer issues with professionalism, resolving conflicts in a timely manner while preserving positive relationships between customers and the store brand.
- Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.
- Managed time effectively by prioritizing tasks appropriately based on urgency or importance while remaining adaptable to changing circumstances in a fast-paced retail environment.
- Evaluated employee performance regularly through observation of work habits and providing constructive feedback aimed at continuous improvement.
- Promoted a clean and organized store appearance by overseeing restocking efforts, directing cart retrieval, and supervising cleaning schedules.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Volunteer
Municipio De Sabana Grande
06.2021 - 07.2021
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Enhanced community engagement by organizing and leading local clean-up events.
Education
No Degree - Business Administration
Universidad De Puerto Rico Recinto De Mayaguez
Mayaguez05-2026
High School Diploma -
Luis Negron Lopez
Sabana Grande05-2021
Skills
- Active learning
- Teamwork and collaboration
- Attention to detail
- Following directions
- Excellent communication
- Customer service
- Flexible schedule
- Punctual and reliable
- Basic math
- Relationship building
- Stress tolerance
- Decision-making
- Time management
- Documentation and reporting
- Collaboration
- Multitasking
- Problem-solving
- Interpersonal communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Ayudante De Front End
Mr. Special
06.2022 - Current
Volunteer
Municipio De Sabana Grande
06.2021 - 07.2021
No Degree - Business Administration
Universidad De Puerto Rico Recinto De Mayaguez
High School Diploma -
Luis Negron Lopez
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