Yahir Texeira Flores
Ponce
Summary
At Church’s Chicken Puerto Rico, I enhanced service efficiency by implementing organized systems, reducing customer complaints significantly. My adeptness in problem-solving and customer support, coupled with a friendly attitude, fostered teamwork and improved inventory accuracy. Spearheaded training initiatives, elevating staff proficiency in price-checking, showcasing my leadership and multitasking skills.
Energetic and customer-focused, with natural ability to connect with people and address their needs. Possesses foundational understanding of customer service principles and adept at handling transactions and resolving conflicts. Committed to creating positive experiences and fostering customer loyalty.
Offering strong foundation in customer service principles and readiness to learn and grow within this field. Contributes ability to quickly grasp new concepts and skills, including handling transactions and resolving customer inquiries. Ready to use and develop skills in communication and problem-solving in Service Associate role.
Overview
1
1
year of professional experience
Work History
Church’s Chicken Puerto Rico
Specialist Service
Ponce 1 By Pass
12.2023 - Current
- Streamlined daily tasks using well-organized systems for tracking completed assignments and prioritizing pending responsibilities.
- Provided training to new staff on effective price-checking techniques, promoting a consistent approach across the team.
- Supported loss prevention efforts by identifying potential instances of theft or fraud during routine price checks.
- Collaborated with team members to resolve pricing issues promptly and maintain customer satisfaction.
- Streamlined price-checking processes with efficient use of handheld scanners and mobile applications.
- Reduced customer complaints by providing prompt assistance with price inquiries and concerns.
Education
Bachelor Of Science In Nursing -
Ponce Health Sciences University
Ponce, Puerto Rico06.2027
Skills
- Problem identification
- Logical reasoning
- Customer support
- Patience and tolerance
- Quality assurance
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking and organization
- Time management
Timeline
Church’s Chicken Puerto Rico
Specialist Service
12.2023 - Current
Bachelor Of Science In Nursing -
Ponce Health Sciences University