YAINA DIAZ
San Juan
Summary
Focused graduate student with knowledge of customer service, education and linguistics. Aiming to utilize my abilities to successfully fill the vacancy at your company. Frequently described by peers as an excellent communicator and hardworking. I can be relied upon to help your company achieve its goals.
Overview
3
3
years of professional experience
Work History
MEDIA AGENT
De La Cruz/ Watchdog
Guaynabo, PR
11.2023 - Current
- Monitored local television and radio media in real time
- Proofread and sent summaries of media content to clients in real time
- Edit and cut media content audios and videos to sent to clients
- Analyzed and summarized written press relevant to clients
RECEPTIONIST
OSJ Yoga & Well Being
San Juan
01.2022 - 11.2023
- Coordinated clients' bookings, cancellations and reschedules using Vagaro website and app
- Maintained detailed and accurate records of clients and members' requests and of calls received
- Delivered accurate phone messages to personnel
- Kept reception and common areas clean and tidy, removing trash.
SECONDARY ENGLISH TEACHER
Gedalia's Bilingual Academy
Bayamón
08.2020 - 05.2021
- Maintained student attendance records, grades and other required records
- Initiated, facilitated and moderate classroom discussions
- Collaborated with colleagues to address instruction and research issues
- Prepared course materials, such as syllabi, homework assignments and handouts
- Taught students in both online (Google Meets/Classroom) and in person format due to pandemic regulations.
Education
MASTER OF ARTS (M.A.) IN LINGUISTICS CANDIDATE -
University of Puerto Rico, Rio Piedras Campus
05-2025
BACHELOR OF ARTS (B.A.) IN ENGLISH -
University of Puerto Rico, Humacao Campus
Skills
- Visitor and Customer Relations
- Greeting and Seating Clients
- Positive Attitude and Energetic
- Customer Complaint Resolution
- Computer Proficiency
- Call Answering and Routing
- Organization and Efficiency
- Appointment Booking
- Articulate Communication
- Incoming Call Management
Languages
- SPANISH, Native
- ENGLISH, Native
Timeline
MEDIA AGENT
De La Cruz/ Watchdog
11.2023 - Current
RECEPTIONIST
OSJ Yoga & Well Being
01.2022 - 11.2023
SECONDARY ENGLISH TEACHER
Gedalia's Bilingual Academy
08.2020 - 05.2021
MASTER OF ARTS (M.A.) IN LINGUISTICS CANDIDATE -
University of Puerto Rico, Rio Piedras Campus
BACHELOR OF ARTS (B.A.) IN ENGLISH -
University of Puerto Rico, Humacao Campus
Similar Profiles
Moises De La Cruz FrancesMoises De La Cruz Frances
Salesperson at De La Cruz StoreSalesperson at De La Cruz Store
Stephany L Storer GuidiniStephany L Storer Guidini
Assistant Manager at El Sendero De La CruzAssistant Manager at El Sendero De La Cruz
Maria Fernanda Chavez ChaparroMaria Fernanda Chavez Chaparro
Tecnico Forestal at Predio Ciénega De La CruzTecnico Forestal at Predio Ciénega De La Cruz