Yaira Freytes Martínez
San Juan
Summary
Professional with a master's degree who want to continue developing my professional career as an account executive. My knowledge, education and experience make me the ideal candidate for the position. Experienced manager performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Client Manager
Ikon Insurance Group
11.2022 - Current
- Develops and creates solutions for existing clients, as well as pursues new business opportunities
- Create and develop presentations for new and current client
- Proposes and sales additional services, having full knowledge of the services offered by the company
- Consistently contact customers, at least once a month to assure 100% of retention
- Assists clients in determining the best courses of action, renewal negotiations, funding levels, plan implementation, plan reviews and evaluations, and compliance issues
- Provide customers all financial reporting required
- Identifies service problems, develop and deliver solutions to the client on a timely manner
- Coordinate quarterly meetings with clients to presents current utilization reports and inform clients of changes in law and market trends
Authorized Representative
01.2019 - Current
- Sales of property, casualty, health, and disability insurance
- Provide service to my clients according to their needs
- Orient potentials clients about the policies.
Social Networking Assistant
Universal Insurance Company
01.2016 - 01.2019
- Manage all social network pages for Universal Insurance and Point Guard
- Work with the company portal and Web Page for Universal Insurance and Point Guard
- Work with Producers and Customer Service traffic coming from all our portals, telephone calls and social media
- Manage Google Business accounts for Universal Insurance and Point Guard
- Work with Google Analytics Reports and Facebook Reports.
Advertising Coordinator
Dreyfous & Associates
02.2013 - 11.2015
- Coordinate and implement promotions and conventions
- Provide overall support for the Ad Sales Marketing team, both Promotions and Sales
- Wrote text for promotional materials and press releases
- Work with Customer Service traffic coming from all our portals and Manage all Social Networks including (Facebook, LinkedIn, YouTube, Instagram)
- Built strong relationships with clients through regular communication updates on campaign progress.
- Leveraged emerging technologies to deliver interactive advertisements that captured customer interest.
Education
Master Degree in Writing for the Media -
Universidad del Sagrado Corazón
Santurce, PR11.2020
BA in Business Advertising - Magna Cum Laude -
UPR
Carolina, PR12.2009
Skills
- Teamwork oriented
- Work well under pressure
- Successfully handle a wide range of functions using a combination of creative, organizational, and writing skills
- Pro-active
- Knowledge in Excel, Word, Power Point, Publisher, Outlook, Internet and 50 wpm
- Languages: Spanish: fluent / English: intermediate level
- Customer Portfolio Management
- Data Analytics
- Relationship Building
- Sales Presentations
- Strategic Planning
- Customer Service
Certification
- Authorized Representative - Insurance Agent
- Property & Casualty Licensed
- Health & Disability Licensed
- Digital Media Specialist
Timeline
Client Manager
Ikon Insurance Group
11.2022 - Current
Authorized Representative
01.2019 - Current
Social Networking Assistant
Universal Insurance Company
01.2016 - 01.2019
Advertising Coordinator
Dreyfous & Associates
02.2013 - 11.2015
Master Degree in Writing for the Media -
Universidad del Sagrado Corazón
BA in Business Advertising - Magna Cum Laude -
UPR
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