Yaireliz Carire López
Quebradillas
Summary
Experienced with specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success.
Claims specialist with strong focus on resolving issues efficiently and delivering results. Adept at managing complex claims processes, analyzing data, and ensuring compliance with regulations. Known for excellent teamwork and adaptability in dynamic environments. Skilled in customer service, communication, and problem-solving, consistently contributing to organizational success.
Overview
5
5
years of professional experience
Work History
Customer Service Interviewing Specialist
Kelly Services
08.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Delivered excellent customer services, promptly addressing concerns and questions.
- Enhanced customer satisfaction with prompt and accurate claim resolutions, resulting in positive feedback and increased client retention.
- Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
- Provided exceptional customer service during difficult situations, displaying empathy while explaining complex claim issues clearly to clients.
- Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information.
- Identified fraudulent activity through meticulous analysis of claim data, protecting company resources from potential losses.
Floor Associate
Farmacia Quebradillas
04.2024 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Assisted in achieving store sales goals through attentive customer engagement and effective product knowledge.
- Handled returns or exchanges quickly and courteously, minimizing any potential negative impact on customer satisfaction levels.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
Cargo Operations Agent
Swissport
01.2020 - 01.2023
- Coordinated with airlines, ground handlers, and warehouse staff to ensure timely processing of cargo shipments.
- Resolved conflicts between pilots and ground handler parties, effectively addressing concerns and finding mutually agreeable solutions.
- Implemented contingency plans during unforeseen disruptions in transportation or other logistical challenges related to load planning activities.
- Trained new team members on load planning software and procedures, fostering a safe work environment.
- Played an integral role in updating airline standard operating procedures to reflect industry advancements, maintaining a safe and efficient workplace environment for all staff members.
- Used both manual and electronic methods to compute aircraft weight and balance.
- Consistently met tight deadlines while maintaining high levels of accuracy in executing critical tasks such as determining optimal load configuration for each flight mission.
Education
High School Diploma -
Esc. Superior Manuel Ramos Hernandez
Carr 2 Km 101 Hm 3 , Quebradillas 0067806-2019
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Microsoft office
- Time management
- Policy interpretation
- Claims processing
- Language fluency
- Call center customer service
- High volume environments
- Data entry & managment
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Interviewing Specialist
Kelly Services
08.2024 - Current
Floor Associate
Farmacia Quebradillas
04.2024 - 07.2024
Cargo Operations Agent
Swissport
01.2020 - 01.2023
High School Diploma -
Esc. Superior Manuel Ramos Hernandez
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