Yaiska Santana
Bayamón
Summary
Dynamic professional with a proven track record at Hilton Grand Vacations, excelling in guest relations and food presentation. A quick learner with strong organizational skills, I enhanced order accuracy and streamlined workflows, significantly improving service efficiency. Committed to maintaining cleanliness standards, I fostered a welcoming atmosphere that elevated the guest experience.
As service industry professional, prepared to excel in high-pressure environments by ensuring seamless operations and timely service. Proven track record in supporting team efforts and enhancing customer satisfaction. Known for reliability, adaptability, and effective communication skills.
Experienced with coordinating and managing tasks in fast-paced environment. Utilizes strong organizational abilities to ensure smooth and timely service. Track record of effective communication and teamwork to meet dynamic needs and achieve operational goals.
Overview
16
16
years of professional experience
Work History
Expo Runner H.K.
Hilton Grand Vacations
11.2019 - 11.2020
- Adhered to strict hygiene standards, minimizing potential contamination risks for guests.
- Achieved a fast-paced work environment through focus on speed and accuracy while assembling dishes according to chef''s specifications.
- Managed high-volume order tickets, prioritizing tasks for efficient workflow during peak hours.
- Developed strong communication skills while liaising between front-of-house and back-of-house teams.
Hair Salon Owner
Santana Hair Designed
03.2013 - 11.2019
- Maintained a clean, safe, and welcoming salon environment for clients and staff members.
- Developed a loyal clientele with exceptional communication skills and attention to detail.
- Oversaw payroll processing, budgeting, tax preparation tasks as part of managing financial aspects of the salon business.
- Increased salon revenue through effective marketing strategies and promotional campaigns.
Assistant Manager/Leader in Training
Taco Bell / Tricom
10.2008 - 07.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Assistant Store Manager
7/eleven
07.2005 - 08.2009
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Supervisor
OshKosh B'gosh
07.2005 - 03.2006
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Security Officer
Caribe Hilton Hotel
08.2004 - 07.2005
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
Skills
- Quick learner
- Strong organization
- Cleanliness standards
- Food presentation
- Guest relations
- Order accuracy
- Food running
- Table bussing
- Line coordination
- Menu design
Languages
English
Full Professional
Timeline
Expo Runner H.K.
Hilton Grand Vacations
11.2019 - 11.2020
Hair Salon Owner
Santana Hair Designed
03.2013 - 11.2019
Assistant Manager/Leader in Training
Taco Bell / Tricom
10.2008 - 07.2010
Assistant Store Manager
7/eleven
07.2005 - 08.2009
Supervisor
OshKosh B'gosh
07.2005 - 03.2006
Security Officer
Caribe Hilton Hotel
08.2004 - 07.2005