Yaixa Vega Rodriguez
Dorado
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Barista Team Leader
Cuatro Sombras
Dorado
02.2021 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Placed orders with suppliers for delivery of products required for daily operations.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Implemented strategies to take advantage of new opportunities.
- Set specific goals for projects to measure progress and evaluate end results.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Conferred with other supervisors to coordinate operations and activities within or between departments.
- Maintained daily inventory to facilitate successful material distribution.
- Completed daily quality assurance duties to provide feedback for improvements.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Fostered positive employee relationships through communication, training and development coaching.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Education
Diploma de 4to año -
Colegio Discípulos de Cristo
01.2018
Some College (No Degree) - Psychology and Mental Health
Universidad De Puerto Rico
Recinto De PonceSkills
- Bilingual
- Work Planning
- Client Service
- Team Supervision
- Problem-Solving
- Coaching and Mentoring
- Giving Constructive Feedback
- Work Planning and Prioritization
- Flexible Schedule
- Analytical Thinking
- Leadership
- Team motivation
- Client Support
- Complex Problem-Solving
- Teamwork and Collaboration
- Goal Setting
- Conflict Resolution
- Staff Training
- Attention to Detail
- POS Systems
- Food Preparation
- Coffee expertise
- Espresso machine operation
- Inventory Management
- Order Taking
- Team Leadership
- Speedy and efficient
- Solid problem solver
- Performance Improvement
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
Barista Team Leader
Cuatro Sombras
02.2021 - Current
Diploma de 4to año -
Colegio Discípulos de Cristo
Some College (No Degree) - Psychology and Mental Health
Universidad De Puerto Rico
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