Yajaira Marie Santos
Cidra
Summary
Offering strong interpersonal skills and willingness to learn and develop in customer-focused environment. Delivers ability to quickly understand and apply new concepts, ensuring smooth and accurate transaction processing. Ready to use and develop communication and problem-solving skills in customer services role.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Colmado El Cielito
01.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
Cleaning Crew Member
Municipio Autónomo De Cidra
06.2023 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Used time management and efficient cleaning methods to meet deadlines.
Education
High School Diploma -
Escuela Superior Urbana
Aguas Buenas, PR05-2025
Skills
- Customer service
- Efficient cleaning techniques
- Customer satisfaction
- Deep cleaning processes
- Basic maintenance tasks
- Patience and composure
- Cash handling
- Cash register operation
- Guest services
- Customer focus
- POS system operation
- Data entry proficiency
- Retail merchandising
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Cleaning Crew Member
Municipio Autónomo De Cidra
06.2023 - 07.2023
Customer Service Cashier
Colmado El Cielito
01.2023 - Current
High School Diploma -
Escuela Superior Urbana
Similar Profiles
Angel Ivan Garcia RamosAngel Ivan Garcia Ramos
Cocinero at El cielito restauranteCocinero at El cielito restaurante
Dominic VargasDominic Vargas
Housekeeping Room Attendant at El Cielito Hotel BaguioHousekeeping Room Attendant at El Cielito Hotel Baguio
David Del Valle ReyesDavid Del Valle Reyes
Merchandiser at Colmado MontecristiMerchandiser at Colmado Montecristi