Yaleira Matias Rodriguez
Yauco
Summary
Proven multitasker and exceptional communicator, I excelled at El Desvío by enhancing guest experiences and achieving high service standards. Leveraging strong work ethic and cash handling abilities, I consistently met sales targets and fostered customer loyalty. My approach blends attentive service with efficiency, driving satisfaction and operational excellence.
Overview
1
1
year of professional experience
Work History
Server/Bartender
El Desvío
06.2023 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Cashier
Wendys
11.2022 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Waitress
Green Bowl LLC
07.2022 - 11.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
High School Diploma -
Puerto Rico Youth Challenge Academy
Juana Díaz, PR03.2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
Languages
English
Advanced (C1)
Spanish
Advanced (C1)
Timeline
Server/Bartender
El Desvío
06.2023 - 11.2023
Cashier
Wendys
11.2022 - 06.2023
Waitress
Green Bowl LLC
07.2022 - 11.2022
High School Diploma -
Puerto Rico Youth Challenge Academy
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