Yaliel Medina
Caguas
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
7
7
years of professional experience
Work History
Residential Aid and Security Case Management
Favorite Staffing
03.2023 - 04.2024
- Security for building detail, check bags for restricted items, walk perimeter
- Conducted thorough assessments of clients'' needs to determine appropriate services and support.
- Streamlined processes within the department, resulting in increased efficiency and better resource allocation.
- Reports abuse allegations and emotional or physical abuse of a resident according to minimum standards, shelter policy and procedures.
- Completes incident reports as needed.
- Accurately completes intakes, discharges, and progress notes in a timely manner.
- Encourages resident to comply with program rules in a non-confrontational manner.
- Uses behavior management program as a teaching tool.
- Improved patient outcomes by developing and implementing tailored case management plans.
- Enhanced client satisfaction through consistent communication and regular updates on case progress.
- Provided ongoing education to clients and families about available resources, empowering them to make informed decisions about their care.
- Monitored the effectiveness of case management plans and adjusted strategies as needed to maximize results.
Assistant Mail Handler
United States Postal Services
11.2022 - 03.2023
- MHAs hold temporary appointments for periods not-to-exceed 360 days.
- Loads, unloads, and moves bulk mail and performs other duties incidental to the movement and processing of mail
- Unloads mail from trucks.
- Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
- Improved mail processing efficiency by sorting and organizing incoming and outgoing mail accurately and promptly.
- Separates all mail received from trucks and conveyors for dispatch to other conveying units and separates and delivers mail for delivery to distribution areas.
- Places empty sacks or pouches on racks, labels them where prearranged or where racks are plainly marked, dumps mail separates outgoing bulk mails for dispatch and loads mail onto trucks.
- In addition, may perform any of the following duties: make occasional simple distribution of parcel post mail that requires
- Operates equipment and machinery assigned to the jurisdiction of the Mail Handler Union.
- Performs other duties as assigned may involve the handling of heavy containers of mail and parcels weighing up to 70 pounds.
- Mail Handlers must work in an industrial plant environment for their assigned tour and days of work.
Shelter Support
Endeavors
07.2021 - 11.2022
- Serve vulnerable people in crisis through personalized approach.
- Responsible for providing a safe environment that meets the needs of the client while maintaining professional and acceptable boundaries at all times.
- Maintain positive relationships with clients, and management staff.
- Provide consistent coverage for assigned shifts, working within the team and independently to complete all shift tasks.
- Perform general administrative functions such as answering the phone and responding to in-person inquiries in a professional manner.
- Assist with food pantry logistics.
- Increased shelving accuracy by implementing an efficient organizational system for various materials.
- Consult with direct supervisor or supervisor on-duty regarding residents' personal needs and behavior.
- Utilize positive behavioral management techniques including verbal redirection.
- Assist residents within limits in processing issues and problem-solving.
- Monitor all areas of the shelter to ensure compliance with facility rules, policies, procedures, and protocols.
- Ensured timely reshelving of returned items, resulting in improved customer satisfaction and library organization.
Customer Service Sales Agent
Spectrum
05.2020 - 07.2021
- Provide customer with information and great deals and help them with all their connectivity needs along the way.
- Reconnecting services and transferring equipment from one location to another location.
- Boosted sales revenue by effectively upselling products and services tailored to individual customer needs.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Streamlined payment processing by implementing efficient systems and organizational strategies.
- Increased accuracy in payment processing through meticulous attention to detail and thorough data entry.
Outbound
Autozone Warehouse
02.2019 - 05.2020
- Warehouse functions; labeling, replenishing, box making, loading/unloading trailers.
- Moving stowed product to various locations, etc.
- Fulfill and organize orders to ensure customer delivery process is efficient and accurate.
- Create accurate shipping documentation for domestic shipments, to receive or transport product to storage.
- Enhanced picking accuracy by diligently following established procedures and guidelines.
- Reduced order processing time with efficient picking strategies and prioritization.
- Maintained a clean and organized work environment to promote safety and expedite the picking process.
Voluntary Work
American Cancer Society
06.2017 - 02.2019
- Provided clerical and reception support for the requesting departments
- Performed filing as requested, made address/file labels, stuffs envelopes, sort mail
- Made copies on copy machine, and answered phone
- Developed citizenship and patriotism.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
West Port High School
Ocala, FLSkills
- Emergency Response
- Clinical Documentation
- Data Collection
- Appointment Scheduling
- Paperwork Processing
- Scheduling
- Complaint resolution
- Customer Service
- Administrative Support
- Microsoft Office Suite
- Payment posting
- Document Translation
- Spanish translation
- Database Research
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Residential Aid and Security Case Management
Favorite Staffing
03.2023 - 04.2024
Assistant Mail Handler
United States Postal Services
11.2022 - 03.2023
Shelter Support
Endeavors
07.2021 - 11.2022
Customer Service Sales Agent
Spectrum
05.2020 - 07.2021
Outbound
Autozone Warehouse
02.2019 - 05.2020
Voluntary Work
American Cancer Society
06.2017 - 02.2019
High School Diploma -
West Port High School
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