Yamil Falcon-Salcedo
Dorado
Summary
Dynamic Senior Network Project Manager with a proven track record of 19 years in the Telecommunications, Tech and Healthcare industries, adept at steering complex projects from conception to completion. Skilled in collaborating with executives to innovate and implement solutions that redefine industry standards. Recognized for fostering strong customer relationships and driving cross-functional teams towards achieving optimal results. Specialized expertise includes leading disaster recovery projects post-natural disasters, showcasing resilience and strategic foresight in navigating challenging environments.
Overview
19
19
years of professional experience
5
5
Professional Certifications
Work History
Senior Network Project Manager
AT&T
San Juan
05.2024 - Current
- Led the development of an executive-level KPI dashboard, integrating key financial metrics—projected, completed, and WIP revenue—into a centralized, actionable tool that enhanced strategic decision-making and improved overall business performance.
- Spearheaded SOCN Team efforts by managing IPS, VPNS, CVN and SRE orders across multiple accounts, generating over $2M in MRC and NRC revenue; implemented best practices to resolve backlog issues and ensure revenue capitalization, supporting cross-functional teams in achieving operational excellence.
- Managed the USPS account by overseeing all aspects of SD-WAN and LAN WiFi orders, ensuring clear scope definition, smooth lifecycle management, effective stakeholder engagement, and seamless collaboration across crossfunctional teams to drive successful project outcomes.
- Collaborated to reduce Test and Turn Ups implementation time for a State Government account by 33% by identifying process improvement opportunities, engaging key internal stakeholders from Engineering, Operations, and Life Cycle Management by developing and implementing a comprehensive Statement of Work and Risk Management Plan.
- Directed the end-to-end management of billing operations within account management systems, encompassing the architecture and execution of billing site setups, circuit inventory creation, recurring charge frameworks, adjustment reconciliations, and comprehensive reporting, while ensuring precision in pre-audit report generation.
- Contributed to the ongoing RFP bid for the state by delivering strategic insights and technical clarifications, while identifying and aligning key resources to ensure a competitive and comprehensive proposal.
Sr. Technical Specialist Service Mgr.
AT&T
San Juan
06.2011 - 05.2024
- Achieved Service Level Agreements (SLAs) at an impressive 38% below the contractual obligations of 4 hours by closely collaborating with cross-functional technical teams and their leadership to expedite the restoration of services.
- Contributed to the retention of $40M contract by managing the restoration of postal services in Puerto Rico after Hurricane Maria within a swift 60-day timeframe post-project assignment, garnering rave reviews from customers, and receiving a Service Excellence recognition from AT&T's FED GOV organization leadership.
- Over a span of 3 years, decreased the Mean Time to Repair (MTTR) by 50% through proactive management of service performance metrics, identifying and promptly addressing areas needing improvement to enhance client satisfaction.
- Cultivated and sustained strategic partnerships with customers, vendors, and suppliers, fostering collaborative relationships that drove project success, enhanced overall business operations and stakeholder satisfaction using Agile methodologies.
Technical Program Manager
SLP Therapy
Dorado
08.2016 - 04.2024
- Led and drove the virtual implementation project during the pandemic, achieving a revenue stream equivalent to 65% of the forecasted revenue for the next 6 months within just 3 months by becoming the first company in Puerto Rico to resume patient services via virtual platforms, seamlessly transitioning from in-person to virtual sessions. Oversaw all technical aspects, ensured HIPAA compliance, coordinated clinician training, and smoothly handled patient onboarding processes.
- Attained a pivotal project milestone by surpassing the forecasted revenue by 130% by securing 150 patients during a challenging 6-month period post-Hurricane Maria. Proficiently crafted and upheld project plans, timelines, and roadmaps for numerous concurrent projects, ensuring alignment with organizational objectives.
- Managed the deployment of the electronic record system across all organizational functions within an accelerated timeframe of 45 days, enhancing the initially projected timeline of 60 days by 25%. Directed Agile cross-functional teams, including product management, UX/UI designers, QA testers, and non-technical stakeholders, to guarantee smooth implementation and alignment with strategic goals.
- Secured working capital and credit lines for the business while implementing robust risk management strategies to safeguard and optimize financial health by collaborating closely with local financial institutions to secure funding and mitigate potential risks, ensuring the stability and growth of the organization.
Web Developer
Sun West Mortgage
San Juan
02.2022 - 02.2023
- Crafted websites employing HTML5, CSS3, JavaScript, React.js, Bootstrap, and jQuery while adhering to best practices and ensuring high code quality based on Figma designs.
- Created comprehensive documentation for project plans, test plans, staging plans, and deployment processes in accordance with company standards and procedures.
- Engaged in collaborative coding projects with fellow developers, fostering teamwork and effective implementation of code.
- Incorporated third-party APIs into existing websites, including proficiently managing API responses by parsing JSON data, and conducting comprehensive testing to ensure seamless integration under diverse conditions.
- Utilized Kanban boards and Jira for streamlined workflows in web development projects.
Network Engineer
Neptuno Networks
San Juan
11.2009 - 05.2011
- Provisioned and delivered network hardware configuration and maintenance, encompassing routers, switches, firewalls, and wireless access points, consistently meeting all target dates and project goals.
- Designed and implemented enterprise IP networking infrastructure according to clients' parameters.
- Met with stakeholders and presented in-depth information on hardware and software products, delivering expertise to make appropriate purchasing decisions.
- Conducted comprehensive training for all field technicians utilizing a technical configuration manual I authored, specifically tailored for integrating new products within our current technological framework..
Network Technician
Centennial of PR
San Juan
11.2006 - 06.2009
- Effectively configured, monitored, and maintained network hardware, software, and communication links, ensuring timely completion of all task deadlines.
- Conducted troubleshooting operations aimed at identifying and rectifying equipment failures or configuration issues, ultimately enhancing customer network performance and satisfaction levels effectively.
- Created and updated technical documentation for network installations and changes to existing installations.
- Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
Education
Bachelor of Science - Electrical Engineering
Polytechnic University of PR
San Juan06-2009
Skills
- AI - Project Management
- Earned Value Management
- Risk Management
- Stakeholder Management
- Schedule Management
- Cost Management
- Cross-Functional Team Leadership
- Agile Project Management
- KPI Development & Management
- PowerBI
- Tableau
- Software Development Lifecycle
- Process Development
- Scrum Framework
- Six Sigma
- JIRA & Confluence
- Compliance and Regulations
- AWS
Certification
- Project Management Professional (PMP) - PMI (2025)
- Certified Scrum Master (CSM) - Scrum Alliance (2024)
- Cyber Security Nano Degree - Champlain College (2015)
- Certified Service Manager - AT&T (2014)
- Stepping Up to Management - Harvard Business School Executive Education (2013)
- Six Sigma Green Belt - AT&T (2012)
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
Senior Network Project Manager
AT&T
05.2024 - Current
Web Developer
Sun West Mortgage
02.2022 - 02.2023
Technical Program Manager
SLP Therapy
08.2016 - 04.2024
Sr. Technical Specialist Service Mgr.
AT&T
06.2011 - 05.2024
Network Engineer
Neptuno Networks
11.2009 - 05.2011
Network Technician
Centennial of PR
11.2006 - 06.2009
Bachelor of Science - Electrical Engineering
Polytechnic University of PR
Security Clearance
- GSA Public Trust - 2024
- USPS Clearance - 2025
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