Yamilette Santiago Alvarado
Penuelas
Summary
Dynamic and dedicated professional with extensive experience at Caribbean Restaurants Inc., excelling in customer service and cash handling. Proven ability to resolve customer complaints and foster retention through patience and empathy. Recognized for maintaining a clean environment and supporting team efforts, ensuring a positive shopping experience.
Overview
14
14
years of professional experience
Work History
Cashier
Caribbean Restaurants Inc.
Penuelas
12.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Cashier Team Lead
Caribbean Restaurants Inc.
Penuelas
05.2015 - 07.2017
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Teacher's Assistant
San German Christian Academy
San Germán
05.2011 - 05.2014
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Completed daily reports on attendance and disciplinary performance.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
Education
Asociate - Administración De Empresas Y Facturación
ICPR
MayaguezSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
Timeline
Cashier
Caribbean Restaurants Inc.
12.2024 - Current
Cashier Team Lead
Caribbean Restaurants Inc.
05.2015 - 07.2017
Teacher's Assistant
San German Christian Academy
05.2011 - 05.2014
Asociate - Administración De Empresas Y Facturación
ICPR