Yamilshka Rodriguez Barreras
Fajardo
Summary
Dynamic F&B Supervisor at Verdanza Hotel with a proven track record in enhancing team productivity and customer satisfaction. Skilled in menu development and staff management, I excel in fast-paced environments, driving revenue through effective upselling and maintaining high standards of food presentation. Committed to delivering exceptional service and fostering positive guest relationships.
F&B professional with proven track record of leading teams, optimizing service, and driving customer satisfaction. Known for focus on collaboration and achieving results while adapting to evolving needs. Expertise in team leadership and customer service, coupled with reliable, flexible approach to performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
F&B Supervisor
Verdanza Hotel
08.2023 - Current
- Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
- Streamlined inventory management with diligent tracking and regular communication with suppliers to ensure adequate stock levels.
- Managed daily financial transactions, accurately recording sales data and reconciling cash registers at shift end.
- Improved customer satisfaction by ensuring prompt and accurate service in a fast-paced environment.
- Boosted revenue through effective upselling techniques and promotion of special menu items or events.
- Maintained high-quality food and beverage offerings, closely monitoring preparation and presentation standards.
- Developed positive relationships with guests, addressing concerns promptly and professionally to enhance overall experience.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining consistent quality standards.
- Assisted in menu development, incorporating guest feedback to design appealing options that catered to diverse dietary preferences.
- Maintained highest standards for beverage quality and service.
Bartender
Hyatt Regency Grand Reserved
03.2019 - 05.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender
Bahia Beach Resort & Golf Club
07.2018 - 02.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Education
Industrial Chemistry Degree - Science
Universidad Interamericana Recinto
FajardoSkills
- Food and beverage operations
- Scheduling staff
- Sanitation standards
- Food presentation
- Menu development
- Teamwork
- Problem-solving
- Food safety
- Microsoft Excel
- Staff management
Certification
• Servsafe Manager
• TIPS
• BarSmart
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
F&B Supervisor
Verdanza Hotel
08.2023 - Current
Bartender
Hyatt Regency Grand Reserved
03.2019 - 05.2023
Bartender
Bahia Beach Resort & Golf Club
07.2018 - 02.2019
Industrial Chemistry Degree - Science
Universidad Interamericana Recinto
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