Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yaniel A. Zamot Pellot

Aguadilla

Summary


Professional with strong expertise in process optimization, quality control, and workflow management. Proven ability to drive efficiency and deliver impactful results through effective team collaboration and adaptability. Skilled in data analysis, process improvement, and project management, bringing reliability and flexibility to meet changing needs. Known for results-driven approach and fostering cohesive team environment.

Overview

7
7
years of professional experience

Work History

Senior Process Associate

CVS Health Via Infosys BPM
07.2022 - Current
  • Supported CVS Healthcare operations across multiple platforms and systems
  • 3x employee of the month for top case resolution metrics
  • Collected, arranged, and input information into database system.
  • Trained junior associates in various process-related tasks, ensuring consistent quality across the team.
  • Managed sensitive customer data while maintaining HIPAA compliance and service quality standards


Courier

DHL
04.2022 - 07.2022
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Followed company policies and procedures during shift.

Office Assistant

C.I.M.A Hospital
01.2022 - 04.2022
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.

Assistant Manager

Domino's Pizza
12.2021 - 01.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Enhanced team productivity by streamlining operational processes.

Driver

BuyPin, LLC.
08.2020 - 12.2020
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.

Contractor

Reliable Exterminating
09.2018 - 12.2018
  • Delivered high-quality work on time and within budget, earning positive feedback from clients.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
  • Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.

Education

High School Diploma -

Benito Cerezo Vazquez
Aguadilla, Puerto Rico
06-2018

Skills

  • Data entry

  • Verbal and written communication

  • Process documentation

  • Client confidentiality

  • Microsoft office

  • Process improvement

  • Teamwork and collaboration

  • Problem-solving

  • Team leadership

  • Microsoft office

  • Professionalism

Languages

English
Bilingual or Proficient (C2)

Timeline

Senior Process Associate

CVS Health Via Infosys BPM
07.2022 - Current

Courier

DHL
04.2022 - 07.2022

Office Assistant

C.I.M.A Hospital
01.2022 - 04.2022

Assistant Manager

Domino's Pizza
12.2021 - 01.2022

Driver

BuyPin, LLC.
08.2020 - 12.2020

Contractor

Reliable Exterminating
09.2018 - 12.2018

High School Diploma -

Benito Cerezo Vazquez

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Yaniel A. Zamot Pellot