YANIRA ROSARIO
Trujillo Alto,PR
Overview
5
5
years of professional experience
Work History
Customer Success Trainer/Engagement Support Specialist
Microsoft Store
San Juan, PR
04.2021 - 09.2023
- Collaborated closely with US and LATAM Enterprise Account Team to drive customer success
- Prepared engaging assets, including PowerPoint decks & customer interactions, facilitating effective collaboration across the team
- Supported enterprise sales at high levels, leveraging storytelling techniques to drive impactful customer interactions
- Actively participated in meetings with the team and customers, ensuring alignment and effective communication
- Managed the team’s training sessions and workshops, ensuring continuous learning and development
- Education Expert/Small-Medium Business
Education Expert / Small- Medium Business
Microsoft Store
San Juan, PR
12.2019 - 04.2021
- Contributed to the growth and management of large and small accounts through proactive engagement and strategic initiatives
- Collaborated with teammates to achieve store and company goals, leveraging combined resources and efforts
- Engaged with SMB customers to understand their needs and provide tailored solutions
- Utilized CRM tools effectively for account management and tracking customer interactions
- Successfully managed long-cycle sales processes, resulting in increased customer retention and market penetration
- Designed and executed business strategies to meet established quotas and drive digital transformations with Microsoft technology.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Director of School of Leadership/ Project Manager
EDUGESPRO
San Juan, PR
09.2018 - 06.2019
- Organized and executed the School of Leadership program for 395 School Principals across all districts, ensuring comprehensive training and development
- Analyzed proposals from suppliers and managed a program budget exceeding $1M, ensuring efficient allocation of resources
- Developed and implemented training materials, validated their effectiveness, and evaluated training outcomes
- Supervised, developed, and managed trainers, ensuring high-quality professional development
- Actively participated in conventions, providing support to the Professional Development Institute and fostering collaborative learning environments.
Education
EdD. (ABD) - Curriculum and Teaching
Interamerican University
MA - Educational Leadership And Elementary Education
Interamerican University of Puerto Rico
BA - Elementary Education
University of Puerto Rico
Certification
Microsoft Certified: Azure fundamentals Present
Microsoft MS 900 Fundamentals Present
CAPM (Certified Associate Project Management) in Progress
Skills
- Planning and Coordination
- Computer Technology
- Presentations and Demonstrations
- Clear Verbal Communication
- Prepare Materials
- Constructive Feedback
- Develop Training Programs
- Improve Job Skills
- Coaching and Development
- Client Retention
- Positive Reinforcement Strategies
- Orientation Procedures
- Continuity Monitoring
- Team-Building Activities
- Project Management
- Budget Administration
- Contract Management
- Contract Development
- Staff Training
- Team Bonding
- Project Planning
- Contract Negotiation Expertise
- Performance Evaluations
- Project Scope Analysis
- Subcontractor Relations
- Workflow Planning
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridTimeline
Customer Success Trainer/Engagement Support Specialist
Microsoft Store
04.2021 - 09.2023
Education Expert / Small- Medium Business
Microsoft Store
12.2019 - 04.2021
Director of School of Leadership/ Project Manager
EDUGESPRO
09.2018 - 06.2019
EdD. (ABD) - Curriculum and Teaching
Interamerican University
MA - Educational Leadership And Elementary Education
Interamerican University of Puerto Rico
BA - Elementary Education
University of Puerto Rico
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