Yaniris M. Bobé González

• Greet and welcome guests with a friendly and professional demeanor, ensuring a positive first impression.

• Perform check-in and check-out procedures efficiently, managing room assignments and key distribution.

• Coordinate reservations, cancellations, and modifications via phone, email, and in-person requests, using the hotel's booking system.

• Process payments and maintain accurate billing records, ensuring proper handling of cash, credit, and debit transactions.

• Address and resolve guest complaints and issues promptly, escalating to management when necessary.

• Coordinate with housekeeping and maintenance departments to ensure guest requests and concerns are addressed.

• Assist with administrative tasks, including data entry, filing, and managing correspondence.

• Operated the hotel’s PBX phone system, answering and directing with professionalism and accuracy.
• Provided prompt, courteous assistance to guests, delivering information on hotel services, amenities, and local attractions.
• Managed wake-up call requests and ensured timely delivery.
• Relayed accurate messages between guests and staff, maintaining confidentiality.
• Coordinated with front desk, housekeeping, and maintenance teams to address guest needs efficiently.
• Assisted in emergency communications, ensuring all procedures were followed correctly.
• Maintained knowledge of current room availability, promotions, and hotel policies to better serve guests.

• Greet and welcome guests with a friendly and professional demeanor, ensuring a positive first impression.
• Perform check-in and check-out procedures efficiently, managing room assignments and key distribution.
• Manage guest inquiries and provide accurate information about hotel services, amenities, and local attractions.
• Coordinate reservations, cancellations, and modifications via phone, email, and in-person requests, using the hotel's booking system.
• Process payments and maintain accurate billing records, ensuring proper handling of cash, credit, and debit transactions.
• Address and resolve guest complaints and issues promptly, escalating to management when necessary.
• Coordinate with housekeeping and maintenance departments to ensure guest requests and concerns are addressed.
• Maintain the cleanliness and organization of the front desk area, ensuring a tidy and welcoming environment.
• Assist with administrative tasks, including data entry, filing, and managing correspondence.
• Assisted guests with inquiries and provided information about local attractions and services.
• Assisted in training new front desk staff on procedures and systems.

• Drove delivery vehicle to transport parts to commercial customers, including the loading and unloading of parts and picks up returns, cores and parts from nearby stores or outside vendors.
• Maintained a safe driving and working environment, including PPE (Personal Protective Equipment).
• Assisted customers in the store between deliveries.
• Followed all company policies, procedures, dress code and management direction, including all fleet and safety policies.
• Oversaw cash and charge transactions per company policy.

• Evaluated negative situations and took alternate courses of action to avoid conflict.
• Managed cash, credit, and debit card transactions accurately.
• Greeted customers upon arrival and provided assistance with check-in.
• Generated computerized customer bills and processed customer payments.
• Coordinated with housekeeping staff to verify all rooms were clean and ready for guests.

• Greeted and informed customers of products, fostering positive store experiences.
• Maintained inventory and store visual presentation to meet customer needs.
• Counted and balanced the cash drawer at the beginning and end of each shift.

• Maintained inventory and store visual presentation to meet customer needs.
• Cleaning of areas and production equipment.
• Standard Operating Procedures.
• Counted and balanced the cash drawer at the beginning and end of each shift.
• Guest Services