Yaniushka Candelaria

• Answered inbound calls, chats and emails to facilitate customer service.
• My responsabilities are but not limited to work with respect and kindness at all times.
• Promoted available products and services to customers during service, account management and order calls.
• Fully Bilingual.
• Responsible for providing exceptional customer Service and support to clients.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Used approved scripts to de-escalate angry customers during telephone interactions.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Developed strong relationships with customers by providing personalized assistance and support.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Mis responsabilidades son velar y cuidar por cada uno de mis estudiantes
• Enseñar, educar y ayudarles a entender y dominar los materiales dados en la clase
• Realizar informes y planes
• Organizar excursiones y actividades
• Liderar al equipo de maestros con respeto y amabilidad
• Siempre dar ayuda a quien necesite con amor y paciencia
• Organized and conducted rehearsals, concerts, and educational programs.
• Created lesson plans to ensure student understanding of musical concepts.
• Facilitated strategic business plan implementation and revenue generation goals by increasing and maintaining audience attendance rates.
• Instructed students in academic subjects such as math, science, language arts, social studies, and history.
• Encouraged critical thinking skills and problem-solving strategies among students.
• Provided individualized instruction to meet the needs of all students.
• Developed and implemented lesson plans based on curriculum objectives.
• Maintained a safe and orderly learning environment for all students.
• Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
• Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
• Utilized technology-based learning tools to enhance classroom instruction.

• Mis responsabilidades eran pero no se limitaban a atender al publico con rapidez, cortesía y amabilidad
• Buscar soluciones a cualquier problema que se pudiera presentar
• Ofrecer y Realizar tarjetas de creditos a los clientes
• Cobrar en la caja registradora con diferentes metodos de pagos
• Compras en línea, ayudar y capacitar a los nuevos reclutas, y mas!

• Entre mis responsabilidades estaban también atender al público con amabilidad y rapidez
• Envolturas de regalos
• Acomodar la mercancía
• Etc

• Asistencia Legal y Tribunal de Arecibo (Practica)

• Mis responsabilidades eran atender al público
• Archivar
• Organizar expedientes y buscar documentos