Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yariel A. Roman Feliu

Aguadilla

Summary

Results-oriented professional skilled in data analysis and customer relationship management. Experienced in responding promptly to inquiries and resolving complex issues, contributing to improved operational efficiency and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Walmart inc.
Isabela
02.2023 - Current
  • Assisted customers with product inquiries and service requests.
  • Collaborated with team members to enhance store operations.
  • Maintained cleanliness and organization of sales floor areas.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Tier 1 Helpline Specialist

Fema
Isabela
10.2024 - 04.2025
  • Analyzed data to assess emergency management needs and resource allocation.
  • Escalated complex issues to appropriate departments when necessary.
  • Responded promptly and professionally to customer inquiries, requests for assistance, and complaints.

Senior IQA

infosys
Aguadilla
09.2023 - 08.2024
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Graphic Design Intern

Aguadilla Printing
Aguadilla
01.2021 - 05.2022
  • Designed engaging graphics for digital marketing campaigns and social media platforms.
  • Collaborated with team members to brainstorm creative ideas and visual concepts.
  • Created layouts for print materials including brochures, flyers, and posters.
  • Utilized design software such as Adobe Creative Suite to produce high-quality visuals.
  • Edited images and graphics to ensure clarity and visual appeal for various applications.

Cook

Marco's Pizza
Aguadilla
10.2019 - 12.2021
  • Maintained cleanliness and organization of kitchen equipment and workstations.
  • Assisted in inventory management by tracking ingredient supplies and freshness.
  • Followed food safety guidelines to prevent contamination and ensure quality.
  • Trained new cooks on kitchen procedures and safety practices effectively.

Education

Bachelor of Science - Graphic Design And Multimedia

Interamerican University of Puerto Rico
Aguadilla, Puerto Rico
05-2023

Skills

  • Customer service and support
  • Complaint resolution
  • Data analysis
  • Call management
  • Database management
  • Relationship management
  • Multitasking and organization
  • Attention to detail

Languages

Spanish
Native
Native
English
Proficient (C2)
C2

Timeline

Tier 1 Helpline Specialist

Fema
10.2024 - 04.2025

Senior IQA

infosys
09.2023 - 08.2024

Customer Service Representative

Walmart inc.
02.2023 - Current

Graphic Design Intern

Aguadilla Printing
01.2021 - 05.2022

Cook

Marco's Pizza
10.2019 - 12.2021

Bachelor of Science - Graphic Design And Multimedia

Interamerican University of Puerto Rico
Yariel A. Roman Feliu