Results-oriented professional skilled in data analysis and customer relationship management. Experienced in responding promptly to inquiries and resolving complex issues, contributing to improved operational efficiency and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Walmart inc.
Isabela
02.2023 - Current
Assisted customers with product inquiries and service requests.
Collaborated with team members to enhance store operations.
Maintained cleanliness and organization of sales floor areas.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Tier 1 Helpline Specialist
Fema
Isabela
10.2024 - 04.2025
Analyzed data to assess emergency management needs and resource allocation.
Escalated complex issues to appropriate departments when necessary.
Responded promptly and professionally to customer inquiries, requests for assistance, and complaints.
Senior IQA
infosys
Aguadilla
09.2023 - 08.2024
Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Navigated through computer systems to review information and respond appropriately to callers.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Graphic Design Intern
Aguadilla Printing
Aguadilla
01.2021 - 05.2022
Designed engaging graphics for digital marketing campaigns and social media platforms.
Collaborated with team members to brainstorm creative ideas and visual concepts.
Created layouts for print materials including brochures, flyers, and posters.
Utilized design software such as Adobe Creative Suite to produce high-quality visuals.
Edited images and graphics to ensure clarity and visual appeal for various applications.
Cook
Marco's Pizza
Aguadilla
10.2019 - 12.2021
Maintained cleanliness and organization of kitchen equipment and workstations.
Assisted in inventory management by tracking ingredient supplies and freshness.
Followed food safety guidelines to prevent contamination and ensure quality.
Trained new cooks on kitchen procedures and safety practices effectively.
Education
Bachelor of Science - Graphic Design And Multimedia
Interamerican University of Puerto Rico
Aguadilla, Puerto Rico
05-2023
Skills
Customer service and support
Complaint resolution
Data analysis
Call management
Database management
Relationship management
Multitasking and organization
Attention to detail
Languages
Spanish
Native
Native
English
Proficient (C2)
C2
Timeline
Tier 1 Helpline Specialist
Fema
10.2024 - 04.2025
Senior IQA
infosys
09.2023 - 08.2024
Customer Service Representative
Walmart inc.
02.2023 - Current
Graphic Design Intern
Aguadilla Printing
01.2021 - 05.2022
Cook
Marco's Pizza
10.2019 - 12.2021
Bachelor of Science - Graphic Design And Multimedia