Yarielys Cruz Santos
San Juan
Summary
Operations professional with extensive experience in the airline industry, specializing in flight coordination and customer service. Proven ability to manage complex operations, ensure regulatory compliance, and provide exceptional service in fast-paced environments. Strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
5
5
years of professional experience
Work History
Airline Operation Coordinator
PrimeFlight Aviation Services
09.2024 - Current
- Enhanced operational workflow by maintaining well-organized documentation systems and updating records accurately as needed.
- Monitor live flight schedules, communicate delays and coordinate with ground crew for overall aircraft servicing such as fueling, maintenance and other services.
- Team productivity and clear communication between flight crews, ground staff and relevant airport/airline departments.
- Handle disruptions and unforeseen issues to minimize operational impact.
- Coordinate weight and balance reports and ensure proper aircraft loading weight distribution.
- Manage flight schedules, making necessary adjustments.
- Address customer inquiries and provide support during disruptions/emergencies.
Airline Customer Service Agent
PrimeFlight Aviation Services
03.2022 - 09.2024
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Handled customer complaints professionally, provided courteous assistance with check-ins, reservations, rebooking flights and baggage.
- Processed ticket sales, customer information, payments and transactions, maintaining security standards and prevent fraud.
- Managed gate operations; boarding process, transactions,announcements, special needs assistance...all in a safe and timely manner to ensure an on-time departure.
- Escorted passengers and assisted with wheelchairs.
- Collaborated with team members to manage high pressure situations during peak-travel periods/seasons.
Airport Ramp Agent
GMD (Ground Motive Dependable Airline Services)
09.2021 - 03.2022
- Cleaned airplanes between flights for passenger use.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Connected electrical power unit and hoses to aircraft.
- Guided and marshalled aircrafts to and from gates with hand signals or light wands with proper alignment.
- Unloaded and loaded heavy baggage, cargo, and mail. Accurate baggage sorting and routing.
- Adapted to various outdoor conditions while meeting physical job demands.
- Stocked aircraft cabins with necessary equipment and supplies.
Grocery Stock Clerk
Supermercado Plaza Loiza
08.2020 - 07.2021
- Maintained safety standards in aisles, promptly addressing spills or hazards to prevent accidents or injuries.
- Prioritized tasks during high-traffic hours, ensuring shelves remained stocked and well-organized despite increased customer volume.
- Assisted customers for a positive shopping experience.
- Operated cash registers, processed transactions and handled payments efficiently.
Education
Associate of Applied Science - Barber/Hairstylist
ADTEC College
Miramar San Juan, PR01-2025
Bachelor of Arts - Criminal Justice
Universidad Ana G. Mendez
Recinto Carolina, PR01-2023
High School Diploma -
Berwind Superior
San Juan,PR06-2020
Skills
- Strategic planning
- Operations management
- Stress management
- Time management
- Full bilingual (Spanish/English)
- Physical endurance
- Conflict resolution
- Initiative and adaptability
- Computer literate
- Data entry and analysis
- Computer literate
- Ability to multitask in fast-paced environments
- Strong problem solver
Timeline
Airline Operation Coordinator
PrimeFlight Aviation Services
09.2024 - Current
Airline Customer Service Agent
PrimeFlight Aviation Services
03.2022 - 09.2024
Airport Ramp Agent
GMD (Ground Motive Dependable Airline Services)
09.2021 - 03.2022
Grocery Stock Clerk
Supermercado Plaza Loiza
08.2020 - 07.2021
Associate of Applied Science - Barber/Hairstylist
ADTEC College
Bachelor of Arts - Criminal Justice
Universidad Ana G. Mendez
High School Diploma -
Berwind Superior
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