Empathetic and compassionate Professional with 14 years of experience working in vulnerable communities, to strengthen individual and community empowerment to improve quality of life through education, programs and services.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Case Manager
Vimenti
09.2020 - Current
Discuss issues related to case management, resourcing, service collaboration and development of new resources.
Oversaw implementation of programs, collaborating with management to achieve smooth operations.
Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
Coordinated diverse resources to facilitate family action plans.
Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
Interim Executive Director
Apoyo Empresarial para la Peninsula de Cantera, Inc.
02.2018 - 09.2020
Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
Built relationships with donors, government officials and other organizations to secure funding and support for organization.
Exercised appropriate cost control to meet budget restrictions and maximize profitability.
Represented organization to local public by giving presentations and speeches and participating in community events.
Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
Program Director
Apoyo Empresarial para la Peninsula de Cantera, Inc
06.2012 - 09.2020
Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
Provided ongoing direction and leadership for program operations.
Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Monitored program performance to identify areas for improvement.
Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
Education
Master of Social Work -
Escuela Graduada Beatriz Lasalle, UPRRP
San Juan PR
05.2009
Skills
Program Development
Supervisor
Direct service and interventions
Work with individuals, groups and community
File management
Budget Manegement
Certification
Licensed Social Work
Motivational Interviewing Skills
Collaborative Learning of the Grief and Trauma Therapy Component for Teens Hackett Center for Mental Health
ACT: Raising Safe Kids
Respond in early childhood adversity (REACH) Trauma and Grieve Hackett Center for Mental Health
Standards of Quality for Family Strengthening and Support
CPR and first aid
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Senior Case Manager
Vimenti
09.2020 - Current
Interim Executive Director
Apoyo Empresarial para la Peninsula de Cantera, Inc.
02.2018 - 09.2020
Program Director
Apoyo Empresarial para la Peninsula de Cantera, Inc
06.2012 - 09.2020
Master of Social Work -
Escuela Graduada Beatriz Lasalle, UPRRP
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