Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
18
18
years of professional experience
Work History
Receptionist/Costumer Service
Dr. Marcus Santiago
06.2020 - Current
Managed multiple tasks and met time-sensitive deadlines.
Maintained confidentiality of information regarding clients and company.
Responded to inquiries from callers seeking information.
Compiled information from files and research to satisfy information requests.
Answered phone promptly and directed incoming calls to correct offices.
Resolved customer problems and complaints.
Corresponded with clients through email, telephone, or postal mail.
Answered central telephone system and directed calls accordingly.
Confirmed appointments, communicated with clients, and updated client records.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Handled assignments independently with good judgement and critical thinking skills.
Customer Service
Farmacia Lomas Verdes
05.2016 - 07.2020
Weekends
Resolved issues and maintained customer service standards.
Delivered exemplary customer service to customers and colleagues.
Demonstrated excellent customer service skills to increase customer satisfaction.
Developed customer service processes to improve customer satisfaction.
Resolved customer service issues with timely and professional resolutions.
Alleviated customer service needs with policy-appropriate solutions.
Teacher
American School
08.2006 - 05.2014
I teach pre school and elementary students.
Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
Participated in department meetings to provide input to colleagues about student achievement and improvement.
Helped students explore concepts with engaging, learning-focused activities.
Graduate Nurse - Urgent Care at Centro de Diagnóstico y Tratamiento Dr. Juan M. SantiagoGraduate Nurse - Urgent Care at Centro de Diagnóstico y Tratamiento Dr. Juan M. Santiago