Summary
Overview
Work History
Education
Skills
Timeline
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Yaritza Arce

Bayamón

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

18
18
years of professional experience

Work History

Receptionist/Costumer Service

Dr. Marcus Santiago
San Juan
06.2020 - Current
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Responded to inquiries from callers seeking information.
  • Compiled information from files and research to satisfy information requests.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled assignments independently with good judgement and critical thinking skills.


Customer Service

Farmacia Lomas Verdes
Bayamón, PR
05.2016 - 07.2020
  • Weekends
  • Resolved issues and maintained customer service standards.
  • Delivered exemplary customer service to customers and colleagues.
  • Demonstrated excellent customer service skills to increase customer satisfaction.
  • Developed customer service processes to improve customer satisfaction.
  • Resolved customer service issues with timely and professional resolutions.
  • Alleviated customer service needs with policy-appropriate solutions.

Teacher

American School
Bayamón, PR
08.2006 - 05.2014
  • I teach pre school and elementary students.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.
  • Helped students explore concepts with engaging, learning-focused activities.

Education

Inter American University of Puerto Rico-Metro
05.2008

High School Diploma -

American School
05.2004

Skills

  • Fully Bilingual fluent in English and Spanish
  • Data Entry
  • Administrative Support
  • Scheduling
  • File Management
  • Customer service and assistance
  • Problem-Solving
  • Verbal Communication
  • Multitasking
  • Microsoft Word

Timeline

Receptionist/Costumer Service

Dr. Marcus Santiago
06.2020 - Current

Customer Service

Farmacia Lomas Verdes
05.2016 - 07.2020

Teacher

American School
08.2006 - 05.2014

Inter American University of Puerto Rico-Metro

High School Diploma -

American School

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Yaritza Arce