Yaritza Torres Flores
Canovanas
Summary
Customer service professional with proven track record in managing client interactions and optimizing service processes. Known for reliability, adaptability, and strong focus on team collaboration to achieve outstanding results. Expertise in conflict resolution and effective communication ensures seamless service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista
Cafe Don Juan
07.2016 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation.
- Managed high volumes of transactions during peak hours, maintaining accuracy and efficiency under pressure.
- Reduced wait times for customers through quick transaction processing and multitasking abilities.
Education
Bachelor of Science - Sport Science
Universidad Central De Bayamon
Bayamon, Puerto Rico 05-2018
Skills
- Opening and closing duties
- Exceptional customer service
- Excellent memory
- Positive and professional
- Solid problem solver
- Multitasking Abilities
- Cash Register Operation
- Serve customer needs
Languages
Spanish
Native language
English
Advanced
C1
Certification
- Brewing Foundation Certificate - Specialty Coffee Association (SCA).
Timeline
Barista
Cafe Don Juan
07.2016 - Current
- Brewing Foundation Certificate - Specialty Coffee Association (SCA).
Bachelor of Science - Sport Science
Universidad Central De Bayamon
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