Yashalee GArcia-Negron
Maunabo
Summary
I am interested in seeking employment with a company that will help me grow professionally and personally. As well as seeing a competitive and challenging environment where I can serve the organization and establish an enjoyable career for myself.
I am bilingual
English and Spanish ( Writing, Speaking, Reading )
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service Representative II
FEMA
03.2023 - 02.2024
- Managed timely and effective replacement of damaged or missing products.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Maintained and managed customer files and databases.
Elderly Caregiver
Logos Y Rhema Hogar
09.2022 - 01.2023
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Maintained entire family's schedule and organized events.
- Assisted disabled clients to support independence and well-being.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
- Recorded status and duties completed in logbooks for management.
Customer Service Representative
Eversource
04.2021 - 01.2022
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Increased efficiency and team productivity by promoting operational best practices.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Pharmaceutical Packer
Healthsource, Inc.
02.2019 - 10.2020
- Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.
- Participated in regular safety trainings, reinforcing best practices among team members and contributing to a culture of continuous improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Stocked and sorted packaging and replenished supplies to achieve consistent productivity levels.
Education
High School Diploma -
Andress High School
El Paso 05.2017
Skills
- Understanding Customer Needs
- Store maintenance
- Customer Relationship Management (CRM)
- Cross-cultural awareness
- Records Review
- Billing Adjustments and Refunds
- Multi-Line Phone Systems
- Data Evaluation
- Customer Account Management
- Administrative and Office Support
- Translation and Interpretation Services
- Database Research
Certification
Computer Security
March 2023 to Present
for completion of the computer security training for the Department of Homeland Security
March 2023 to Present
U.S. Department of Homeland Security
Certificate of Completion
March 2023 to Present
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Bilingual Customer Service Representative II
FEMA
03.2023 - 02.2024
Elderly Caregiver
Logos Y Rhema Hogar
09.2022 - 01.2023
Customer Service Representative
Eversource
04.2021 - 01.2022
Pharmaceutical Packer
Healthsource, Inc.
02.2019 - 10.2020
High School Diploma -
Andress High School
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