Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

YASHIRA MARTORELL

Quality Assurance Analyst
San Juan,PR
The way to get started is to quit talking and begin doing.
Walt Disney
YASHIRA MARTORELL

Summary

Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Trained in support software and de-escalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.

Overview

7
years of professional experience

Work History

Bold

QUALITY ASSURANCE ANALYST
06.2019 - Current

Job overview

  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork
  • Created and achieved product quality objectives and met product specifications
  • Fixed identified issues to increase productivity and boost workflows
  • Completed research, compiled data, and updated spreadsheets and produced timely reports
  • Mentored new hires, resulting in stronger staff development and increased productivity.

NATIONAL UNIVERSITY COLLEGE ONLINE

ADMISSION OFFICER
06.2016 - 06.2019

Job overview

  • Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications
  • Devised and implemented strategic recruitment plan with consideration to both long and short term goals
  • Optimized student educational strategies with clear advice on course choices, progression and career options
  • Designed effective and user-friendly processes for both admissions and applicant review.

Education

EPISCOPAL CATHEDRAL SCHOOL

HIGH SCHOOL DIPLOMA
MAY 2000

CARIBBEAN UNIVERSITY

BA from COMPUTER PROGRAMMING
MAY 2023

University Overview

122 of 134 credits completed, GPA: 3.76

Skills

  • Microsoft Office Knowledge
  • 70 wpm tying speed
  • Data Entry and Maintenance
  • Technical Support and Assistance
  • Trainer
  • Reporting spreadsheets
  • Word Processing
  • Customer Service
  • Computer Programming
Availability
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Timeline

QUALITY ASSURANCE ANALYST

Bold
06.2019 - Current

ADMISSION OFFICER

NATIONAL UNIVERSITY COLLEGE ONLINE
06.2016 - 06.2019

EPISCOPAL CATHEDRAL SCHOOL

HIGH SCHOOL DIPLOMA

CARIBBEAN UNIVERSITY

BA from COMPUTER PROGRAMMING
YASHIRA MARTORELLQuality Assurance Analyst